Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Representative was extremely helpful.
Representative was extremely helpful.
Insurer: MetLife
By: customer
Appreciation
Appreciate your claims processing & customer service staff
Insurer: Fetch
By: Karen
Nationwide is really great insurance if…
Nationwide is really great insurance if you dog is young. I have been with them for a long time; however, when my dog turned 8, they took away a lot of my policy. It is when he will need the insurance the most. So I actually doubled up my insurance with them and Trupanion. Yesterday when I wanted to ask a few questions regarding my policy, the initial person I was on the phone with was rude and confusing. She also refused to transfer me to ask more questions. She was insistent that she could help me.... she could not. She said she would only transfer me if I canceled my policy. So I did! I was finally transferred. The second person was amazing and provided me a good experience. I even signed up for another plan that helped support my dogs wellness plan better and it was cheaper as well. I left a 3 because the company diminished my coverage at the age of 8, and the experience with that 1st woman on the phone. However, the first years of my coverage was great, and the customer service is typically better than what I experienced yesterday.
Insurer: Nationwide
By: customer
Get Pet Insurance !!
We adopted a rescue pup when she was 7 weeks old and immediately got insurance from Healthy Paws. The best decision. Our pup has severe allergies and most recently had a mast cell tumor removed. Healthy Paws has a quick turnaround on reimbursement and they make it so easy. Which is invaluable when you are already dealing with the stress of medications, vet visits and recovery. Healthy Paws has made it possible for our pup to get the immunotherapy and allergy medications she needs plus her recent surgery. We were blindsided by the mast cell tumor and worrying about the cost was not a part of the equation because of Healthy Paws. We didn’t hesitate to have it removed. We submitted the claim immediately and were reimbursed within 48 hours. Our pup is the 3rd one we’ve had with Healthy Paws. Hands down the best.
Insurer: Healthy Paws
By: Kami W.
I am so pleased with Spot Pet…
I am so pleased with Spot Pet insurance, submitting a claim was very easy, and our claim was processed in a week! The website is user friendly; I highly recommend this company!
Insurer: Spot
By: Christine Burroughs
Easy to navigate webpage
Easy to navigate webpage. Cost is less than other insurance. All around good experience.
Insurer: Nationwide
By: customer
Canceling my coverage
I have had Pets Best insurance for 2 dogs for 4 years. they were puppies when we got the insurance. started at $ 60 a month for accident and wellness coverage NOW over $ 90 ea ch. monthly. No accidents just wellness has been turned in for reimbursement. Since Oct 2025, their website is broken. You have to call and wait a minimum of 25 to 45 mins for a live person to discuss how to submit your annual wellness claim. They are polite and give you a no answer answer why the you can't submit your claim. I am cancelling at the end of this month and getting insurance someother place.
Insurer: Pets Best
By: Teri