Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Stalling to prevent reimbursement for a claim.
I had one claim filed in February 2025. After 10 months of trying to get reimbursement, I am giving up and switching insurance companies. This is insurance is a scam and all they deal in is stall techniques. First it was there is not a record of a clean bill of health. Once that was provided by myself and the veterinarian office, nothing was done. I called and asked for a status update. And then their next stall technique was the invoice with the vet notes was not descriptive enough to approve the claim. The vet sent in additional information. But still not enough. Absolutely ridiculous and a waste of time. I will not be renewing my policies for my dogs. I will find a company (even if it costs more) that will be true to the insurance policy.
Insurer: Embrace
By: Ansley Godwin
Delay delay delay deny
Healthy paws kept asking for more records. They then refused to talk to the billing employee at my vets office. I had previously signed a release and told them in my numerous emails to contact my vet. When the vets office tried to talk to them they hung up.
Insurer: Healthy Paws
By: Beth
Caring customer service reps
Caring customer service reps, great coverage, easy portal
Insurer: MetLife
By: customer
Compensation was quick.
Compensation was quick. My dog had to have surgery at a massive price. Spot Pet reimbursed me a portion of it quickly once I submitted the documentation. The reimbursement was for a little less than a third of the total cost.
Insurer: Spot
By: william boulware
Very happy to have this insurance
Very happy to have this insurance. I took in a puppy and on his first vet appointment discovered he had heartworm. The insurance company reached out to the vet directly for the medical records to cover the treatment claims. Not only did it help elevate the stress of going through the treatments but I am very grateful for the help covering his treatments that I might not have been able to afford without insurance
Insurer: MetLife
By: Melissa woods
Claims
What I shimmy like about MetLife insurance is the efficiency with their customer service with the efficiency with the claims with the proper etiquette they talked to me with when I'm very not happy with right now is I submitted two claims and one of my claims is in limbo and I've had a call three times about it
Insurer: MetLife
By: customer
Great customer service and respond…
Great customer service and respond quickly
Insurer: MetLife
By: Juan Rivera
Very caring about your pet’s needs
Very caring about your pet’s needs. Professional service when you need it most as you manage your pet’s illness or injury.
Insurer: Embrace
By: Bill Ward
MetLife pet insurance is an amazing company
MetLife pet insurance is an amazing company I get what I need from them and when I call they are there to answer any questions or fix any issues I may have!
Insurer: MetLife
By: Precious
I feel the service has really improved…
I feel the service has really improved over the last 6 months.
Insurer: MetLife
By: Robin E Davis