Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent service from Pets Best
My dog had a terrible cough. Took her to the vet twice in 2 days. X-rays, shots, medications. Right before Christmas. Ouch. I submitted my $800+ claims and was reimbursed in less than a week. Pets Best paid for most everything. Excellent service
Insurer: Pets Best
By: Susan
You were slow to respond
You were slow to respond. I just got the letter today
Insurer: Nationwide
By: Michael Shepherdcustomer
Wait 30 days for my reimbursement check.
You are asking me for a review for a payment that you say was mailed to me on Dec 5th and I still haven’t received the check. I called and was told to wait for 30 days! This is completely unacceptable.
Insurer: Spot
By: Kay Maclee Clark
Healthy Paes is great insurance
Healthy Paes is great insurance. The are responsive and very fast in processing claims.They give a very good value for the price.
Insurer: Healthy Paws
By: bruce crouch
They are very efficient
They are very efficient. I love their quick turnaround too!
Insurer: MetLife
By: Birdie Eakins
Great Experience
Amanda did an outstanding job helping me choose a pet insurance provider. She is knowledgeable and holds the customer’s concerns at heart. She was able to answer all of my questions and was incredibly thorough and responsive with follow up communications.
Insurer: Fetch
By: Kevin T
Excellent Coverage & Peace of Mind
My pup George had two surgeries for an obstructed small intestine. I submitted my claims almost daily over a three-week period. Pets Best reviewed and reimbursed me for my claims quickly and without any hassle. I was so worried about the cost of the vet bills, but Pets Best has covered most of the cost. I am so grateful that Pets Best has been so easy to work with and that I have a good policy.
Rebecca is super help me to understand…
Rebecca is super help me to understand the policy.
Insurer: Prudent Pet
By: kieudiemyahoo.com
I received awesome help with filling…
I received awesome help with filling out the application for our dog "Dude" who we adopted from the local Animal Control here in AK.
Insurer: Nationwide
By: Michelle Upham