Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great customer service and quick…
Great customer service and quick turnaround on claims.
Insurer: Spot
By: Steven H
Easy to sign up
Easy to sign up. The rep explained everything very well
Insurer: Prudent Pet
By: Lindy
Easiest experience I’ve ever had…
Easiest experience I’ve ever had submitted the claim as asked and the rest was streamlined
Insurer: Spot
By: Joseph King
Submitted my bill for care rendered to…
Submitted my bill for care rendered to my sick dog. Got reimbursed w/in 48hrs. Thanks for that!
Insurer: Spot
By: Carol Fedun
great customer service
great customer service
Insurer: Nationwide
By: customerDeborah Bamrick
Look anyway else but embrace!! Horrible!
Was denied as I was told a tumor is the same as dry skin/allergies. I was informed Danielle was the tech who reviewed my request and she would call me within 48 hours. That was Wednesday 12/17 and it’s now Saturday 12/20 with no update. My vet sent over all the previous docs, notes & recommendations she still no update. I should have listened to my vet when they told me to look at a different company for insurance as they’ve heard horrible stories with previous clients!
Insurer: Embrace
By: Liss Chapman