Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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the two representatives I talked to…
the two representatives I talked to answered my questions and were able to help me with my inquiry
Insurer: MetLife
By: customer
Fast and hassle free
it was easy and fast submitted the claim and within days was reimbursed.
Insurer: Spot
By: Stacey
I’m recently a new customer and my dogs…
I’m recently a new customer and my dogs are very healthy and otherwise, low maintenance. However, My puppy got very sick with for an unknown reason and spot was quick to review the records and reimburse. I always say you never know how insurance is until you have to use it. I was very pleased with the whole process. It was easy to submit a claim, and I had a quick reimbursement.
Insurer: Spot
By: Angelina Medina
My claims have been handled quickly and…
My claims have been handled quickly and I receive communications during the process.
Insurer: MetLife
By: Deborah Buchanan
My dogs policy lapsed by accident and…
My dogs policy lapsed by accident and instead of letting me reinstate her policy you made me purchase a new policy that’s costing me around $60 more a month. I’ve never had a single issue with you until now. I’ll think twice before recommending you in the future.
Insurer: Nationwide
By: customer
No response
I have sent 4 emails to Pumpkin asking for information about medical records. 11/16, 11/27, 12/6, 12/12/2025 I have not heard ANYTHING from them. I'm concerned..if they don't respond to a simple email, what would happen if I had a claim??
Insurer: Pumpkin
By: Aimee Najarian
Embrace has always been very good to me…
Embrace has always been very good to me and my pet. They are very helpful and response quickly when I have a question about coverage. They also process my claims in a responsible time.
Insurer: Embrace
By: Analyssia Pacheco
Affordable & filing is easy
Filing a claim is really easy, it is all done on line. Agents are always friendly and helpful. Claims are settled quickly. Metlife offers tailored plans that are affordable.
Insurer: MetLife
By: customer NickC
Simply the best
We could not be more pleased with the quality of customer service we have enjoyed with MetLife Pet Insurance, and the level of coverage beats any policy we have had for any of our pets in the past. Simply the best!
Insurer: MetLife
By: bookaday
I am happy with the experience overall
I am happy with the experience overall. I enjoy using the app, it’s super easy and the reimbursement process is relatively quick. The one thing I would love to see.. would be the ability to identify verify via text code, not just email. Other than that it’s been a great experience so far.
Insurer: MetLife
By: Kathleen Burke