Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
MetLife pet insurance is an amazing company
MetLife pet insurance is an amazing company I get what I need from them and when I call they are there to answer any questions or fix any issues I may have!
Insurer: MetLife
By: Precious
I feel the service has really improved…
I feel the service has really improved over the last 6 months.
Insurer: MetLife
By: Robin E Davis
Because ones like Rochelle makes Nationwide much better!
Because ones like Rochelle makes Nationwide Pet Insurance good, could be excellent, but their reimbursements could be better, compared to some of the others, I've noticed, unless I'm not knowing why they don't pay out like the other that I dropped sometime in July 2025,but I have always been with what used to be Veterinary Pet Insurance since 1991, or 1992, as they changed their name to Nationwide, being an Insurance company for homes, automobiles, and I believe almost everything else, which I believe may lessen the overall impact of how satisfied with whatever claims we may make as there's probably around 12 to 15 Pet Insurance Companies out there, unlike during the 90s when there was just one, called VPI, as I've been with Veterinary Pet Insurance more than 30 plus years, and I hope that makes a difference! Ones like Rochelle are excellent with their politeness, as not all are like Rochelle. But I hope to finish this review later because Brandy always suffers, and we're both way past our senior years! She needs excitement despite her age, and her lameness with walking, and she's not overweight at all..!
Insurer: Nationwide
By: Gary Rokuta
Quick claim processing and quick to…
Quick claim processing and quick to answer if I have any questions!
Insurer: Spot
By: Mariel Siemers
You always make everything very easy…
You always make everything very easy and i would definitely recommend you to all pet owners.
Insurer: Spot
By: Mitchell
Easy instructions for filling out…
Easy instructions for filling out paperwork, and fast payment!
Insurer: Spot
By: Jessica Jaszczak
It’s very easy to go online and submit…
It’s very easy to go online and submit your claims and if you need extra help you can just call.
Insurer: MetLife
By: customer
Ai based claim reviews make life harder
I consistently have to follow up after every single claim that I place because their AI based automatic review takes 3 days and then incorrectly flags things about 9 out of 10 times. This adds between 15 minutes to an hour to every claim that I have to submit so far. Additionally, there is no way on the website to submit a a request for additional review or dispute, you have to call in doing business hours. And if your work schedule is flexible, this works out okay I guess, but it's not ideal.
Insurer: MetLife
By: customer
This company is very bad
This company is very bad, I had my dogs insured with them since they was baby after 10 years they canceled the apólice, when my dogs really need them , they canceled my plans. Don’t get them , do not worth it
Insurer: Nationwide
By: sonia figueiredo