Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer service was very responsible…
Customer service was very responsible to my concerns. A very different and most appreciated response in this day dnd age.
Insurer: Prudent Pet
By: Lynn
Always quick and easy online
Always quick and easy online
Insurer: Trupanion
By: JBAlexander
Claim Reimbursement Speed
The emergency vet being able to submit the claim and process the credit immediately rather than it taking longer to get reimbursed.
Insurer: Trupanion
By: Keri
Best Customer Service
I absolutely love Prudent Pet’s customer service. They’re so friendly and helpful every single time I call.
Insurer: Prudent Pet
By: Kyle Haas
Answered all questions and expedited…
Answered all questions and expedited the claim .
Insurer: Spot
By: Clarence Larosa
Easy Process, Quick Response
Met Life always responds quickly when you make a claim. The process through the app is easy. They keep you apprised of progress throughout the entire process.
Insurer: MetLife
By: Lew
Disappointed Once they review the invoice correctly…
Once they review the invoice correctly they pay quickly. I have called twice and resubmitted at least the same amount to get my dogs annual exam and vaccinations paid. I subscribe for the wellness package also. They finally have corrected one but I have not heard anything on the second dog. The annual visit was October, I submitted immediately and am still trying to get this straight.
Insurer: Pets Best
By: Mollie
Losing Confidence in ASPCA insurance
After submitting a previous claim for our dog, when there was a rapid settlement, we are having a devil of a time getting re-imbursed for a relatively small claim for the removal of a large benign lump. ASPCA rep told me that the insurance needed a complete set of medical records associated with the claim. These records were submitted by our veterinarian at the time of treatment and also TWICE by us. Still, after 6 months zero re-imbursement. But no joy, so can’t recommend
Insurer: ASPCA
By: Andrew Flanders
The instructions for filing a claim…
The instructions for filing a claim were very clear and easy to follow. The response times on the claim and on getting the check were good.
Insurer: Spot
By: Susan Farber