Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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PetsBest - A most exceptional insurance company!
My dog developed heart failure, and we tried everything we could to keep her comfortable, but sadly she passed away. After her passing, I submitted 8 claims to Pets Best for the many vet visits we had during that time. Every single claim was processed and paid very quickly. What stood out though, was the compassion they showed afterward. Without me having to call or request anything, Pets Best sent us a heartfelt letter expressing their condolences. They automatically canceled Pelusa's policy as of the date she passed and issued a prorated refund. It was an incredibly kind and thoughtful, and honestly impressive for an insurance company.
It’s not clear how to get reimbursed…
It’s not clear how to get reimbursed for an approved claim. I see on the website it says that I will be sent something asking how I want to be reimbursed but I have not received that.
Insurer: MetLife
By: customer
Excellent service from Pets Best
My dog had a terrible cough. Took her to the vet twice in 2 days. X-rays, shots, medications. Right before Christmas. Ouch. I submitted my $800+ claims and was reimbursed in less than a week. Pets Best paid for most everything. Excellent service
Insurer: Pets Best
By: Susan
You were slow to respond
You were slow to respond. I just got the letter today
Insurer: Nationwide
By: Michael Shepherdcustomer
Wait 30 days for my reimbursement check.
You are asking me for a review for a payment that you say was mailed to me on Dec 5th and I still haven’t received the check. I called and was told to wait for 30 days! This is completely unacceptable.
Insurer: Spot
By: Kay Maclee Clark
Healthy Paes is great insurance
Healthy Paes is great insurance. The are responsive and very fast in processing claims.They give a very good value for the price.
Insurer: Healthy Paws
By: bruce crouch
They are very efficient
They are very efficient. I love their quick turnaround too!
Insurer: MetLife
By: Birdie Eakins
Great Experience
Amanda did an outstanding job helping me choose a pet insurance provider. She is knowledgeable and holds the customer’s concerns at heart. She was able to answer all of my questions and was incredibly thorough and responsive with follow up communications.
Insurer: Fetch
By: Kevin T
Excellent Coverage & Peace of Mind
My pup George had two surgeries for an obstructed small intestine. I submitted my claims almost daily over a three-week period. Pets Best reviewed and reimbursed me for my claims quickly and without any hassle. I was so worried about the cost of the vet bills, but Pets Best has covered most of the cost. I am so grateful that Pets Best has been so easy to work with and that I have a good policy.