Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Healthy Paws made a tough experience so…
Healthy Paws made a tough experience so much easier. Thank you. Have my 3 dogs insured and they’ve always been so easy to deal with
Insurer: Healthy Paws
By: Raj Kapoor
Spot Pet Insurance company,Superb.
I have been with this great insurance company for over 5 year's.when my cat,Liza passed away,this insurance company was right there for me,aside for settling my end of life claim with the quickness.This insurance company customer service representative's called me with such heart felt condolences,during the passing of my cat .which is very rare, and then again,Spot Pet Insurance company is very rare
Insurer: Spot
By: Barbara Walker
No issues
No issues, and the reimbursement are timely, I love the 24 hr vet assistance
Insurer: MetLife
By: customer
The C.S.R
The C.S.R. that I talked with treated more like family then just a customer
Insurer: Fetch
By: Thomas O'Connor
Wrongfully denied claims
The claim was for nextguard plus. I buy it annually and never have an issue.. this year my bc Aim was denied multiple times stating I needed to submit and invoice. Each time I submitted and invoice. Then I would call and get confirmation what I submitted was exact what was needed !and what was exactly what I sent in past years. A full invoice with my information, my vet information, medication, h dog name and proof of payment. After multiple calls and submissions it was finally approved and nobody can explain what the issue was.
Insurer: MetLife
By: customer
Very responsive and their compensation…
Very responsive and their compensation is very timely as well. Great to work with.
Insurer: Trupanion
By: Deb
Forever waiting
I have been waiting for a review of my submitted claim for almost 3 months. After I tracked down all the information Embrace requested to rule out a pre-existing condition, I continue to wait on their response. Don’t waste your time trying to reach a human on the phone. The wait is almost always over 1/2 hour and it could be more but I always end up hanging up. Additionally, the website always has glitches and redirects me to an unresponsive page. I’m not sure what’s going on with this company but I’m willing to wait and see how they respond to my claim.
Insurer: Embrace
By: Elizabeth Francis
Best Insurance Out There
We have 2 of our pups insured since they were puppies and it was the best thing we've done for them. One of them is super healthy so we've only had to use the insurance a couple of times due to accidents. However, our other baby is a sickly one and Healthy Paws has been a life saver when it comes to being there to help us lift that financial burden that comes with it. The turn around for refunds is so easy and so fast. I recommend this pet insurance company to those looking for the best care to protect their loved ones.
Insurer: Healthy Paws
By: Evelyn Carrillo-Barahona
MetLife pet insurance is a great company
Metlife pet insurance is very easy to navigate. We’ve had other pet insurance that tried every way possible to keep from paying on a claim. MetLife’s app is great for submitting claims and usually the payment is sent in the promised time.
Insurer: MetLife
By: customer