Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Hassle free and Fast
They reviewed and paid 2 very expensive claims within a week. No hassle, I did it all online with absolutely zero issues. My dog had to have her front leg amputated because of cancer, I am so grateful for how easy this process was.
Insurer: Spot
By: Jamie Popp
I sent claims in in the beginning they…
I sent claims in in the beginning they were great now my dog is maybe five years in and the claims are not being paid no explanation they’re saying it’s an existing condition which it wasn’t. The dog hurt his leg. It was not in an existing condition. they raised my rates because they said I made too many claims and I haven’t put a claim in in over two years and good luck trying to get somebody to call you back.
Insurer: Pets Best
By: Diane D'Elia
MetLife Insurance for Pets
MetLife Insurance provides comfort in case of pet health emergencies. The app is easy to use and claims are easy to process. Documents are easy to upload and reimbursements can be auto deposited.
Insurer: MetLife
By: Victoria
I cannot get into the patient portal…
I cannot get into the patient portal for my 2 kitties and there is no phone or way I have found to contact someone for help. This is very frustrating and I am tired of wasting time on something that should b simple
Insurer: Prudent Pet
By: Lynn
Hassle Free Pumpkin Pet Insurance
I have used other pet insurance in the past and none of them are as professional, helpful and prompt as Pumpkin. All of my interactions with the company have been a positive experience.
Insurer: Pumpkin
By: Theresa
Spot was spot on!!!
Spot has been great. We had our first claim this year and it was handled very quickly. They were very clear in what documents I needed to submit and followed up when I omitted one. The payout was only two weeks after I originally submitted. Everyone I talked to was so kind and professional.
Insurer: Spot
By: Tina Carroll
Very easy to claim and very clear and…
Very easy to claim and very clear and prompt reimbursement
Insurer: Spot
By: Andrea
So friendly and helpful…
Nadine was so friendly and helpful navigating this journey. And we are very happy with the services we get covered for the price.
Insurer: Fetch
By: Amanda Beach
Customer service rep was very nice and…
Customer service rep was very nice and helpful
Insurer: Prudent Pet
By: Denise
Best pet insurance I’ve had
Very easy to submit my claim and it was processed quickly. Overall the type of coverage available has been exceptional, and the customer support is amazing.
Insurer: Pumpkin
By: Julie