Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I was able to talk to representatives…
I was able to talk to representatives in person, who were kind, patient, and answered all my questions. I received reimbursement in under 2 weeks. Highly recommend!
Insurer: Pumpkin
By: Rachel
I’ve been very pleased with fetch which…
I’ve been very pleased with fetch which I’ve had for five years now as I say if it’s not broke, don’t fix it I would not switch. Your system is simple for people like myself that are not high tech and anytime I call there. It’s such a pleasant experience.
Insurer: Fetch
By: Janet
Peace of Mind
I’ve had insurance through Pets Best since 2019 for my Lab and Golden Lab cross. They have affordable plans, super easy claim filing, and prompt claim payment. It brings great peace of mind to know that if something unexpected happens to one of my boys, Pets Best will be right there waiting to support us. Amazing company!
Insurer: Pets Best
By: Kimberly
Very responsive and generous
Very responsive and generous
Insurer: MetLife
By: Jacqueline
Easy to work with
Very easy to use and refunds are processed in a timely manner.
Insurer: Spot
By: D Beaulieu
No Access to Account
Poor customer service and poor account management. You cannot access your account unless you give them your IP address.
Filing a claim with Pumpkin Pet…
Filing a claim with Pumpkin Pet Insurance was quick and straightforward. The instructions were clear, communication was timely, and reimbursement was processed smoothly without any hassle. It really gave me peace of mind knowing I could rely on them when I needed it. Highly recommend Pumpkin for stress-free pet insurance.
Insurer: Pumpkin
By: Desiree
Pets Best Claim process
I have submitted 3 claims in order to meet my deductible. One was processed correctly - the others were denied. The reason was that it was not during coverage period. Both that were denied were within the coverage period. Phone calls to Pets Best are useless. They do not answer the phone and they do not respond to emails individually. It is a prewritten email that tells you nothing. I am about to report this company to the insurance bureau to see if that gets me anywhere. I would not recommend Pets Best.
Using their online really is easy
Using their online really is easy. They process claims properly the first time. If I have trouble, their customer service is the best.
Insurer: Pumpkin
By: PHILIPS NORTH AMERICA
This is our third year with Embrace
This is our third year with Embrace. The web site is so easy to use and claims are always resolved with one to two days. Your reimbursements are back in your bank account quickly. They are dedicated to taking care of your pets. I messed up one claim by using the wrong year and instead of just declining my claim they saw my mistake and fixed it themselves let me know where my mistake was and continued to resolve and reimburse me for my claim. They are all friendly, outstanding representatives who are truly there to help you take care of your pets.
Insurer: Embrace
By: Kenneth Ellis