Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
quick and easy not difficult to sign up…
quick and easy not difficult to sign up loved it!!!
Insurer: MetLife
By: Luis J Madero
A very quick response to my question
A very quick response to my question
Insurer: MetLife
By: TRACEY SMITH
you guys are great
you guys are great. Easy functionality and app experience. Love that you lower the deductible as a reward for low usage of the plan at the end of slow years. I keep wondering if I should add my older dog to the plan but I am concern that with her priors she might not get a lot of coverage. But will be reaching out to inquire. Thank you!
Insurer: MetLife
By: Mashall
My representative was very very nice
My representative was very very nice. Plus I understood everything she was saying and I was excited to get a pet insurance so thank you so much.
Insurer: Prudent Pet
By: Mary green
I've had no bad experiences with…
I've had no bad experiences with MetLife. Everything is usually very clear
Insurer: MetLife
By: Joanne Minichino
Consistently very good service
Consistently very good service. Happy with claims results, overall.
Insurer: Pumpkin
By: Kelly Martinez
Timely and customer driven.
Timely and customer driven.
Insurer: MetLife
By: Ellen Magras
Easy App and Great service
App easy to work and claims easy to put in. Very quick at getting back on claims as well. Only talked to customer service once but the girl I talked to was very knowledgeable and friendly.
Insurer: MetLife
By: Emily
No Reimbursement & Poor Customer Service
I've been a paying client since my first dog back in 2018, so well over 6 years. Have submitted maybe one claim up until this summer, which I submitted the second claim in July this year. The process of submitting was never clear, had to email them, then after the submission went through, it didn't say anywhere how I was getting any payment back so after a few weeks I reached out wondering how to get my reimbursement. Then realized my file had a wrong address, so I updated it and they said they would cancel the cheque and resend it. It's been about 4 months and I still have not received any reimbursement. No emails from them or anything. My account needed a new credit card about 2 months after my reimbursement submission and I emailed them letting them know that I would update my card when they could tell me when I would get my reimbursement back. Nothing. My account clearly has cancelled because I refuse to pay them for 4 more months after I've submitted a claim and have yet to receive any reimbursement. Horrible customer service with no updates. Definitely will never use this insurance company again. You'd think they would treat their long term clients, or even try to communicate on payment after I've complained after 3 months that I still have seen nothing.
Insurer: Pets Plus Us
By: Jennifer
Terrible experience
Today is business day 4 waiting to be reimbursed from Lemonade for a simple office visit. They continue to give me the run around and when I called there was not a supervisor to speak to. Instead, they take your information and say someone will call you back within 24-48 hours. This is on top of the 4 days thus far. Very frustrating. I will be ending my policy once I get reimbursed.
Insurer: Lemonade
By: Shari