Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent Coverage and Great Service
Pets Best has made filing claims and even contacting customer service incredibly easy. We have had pet insurance for years without needing it but this year came with accidents and illnesses. I had to call Pets Best on a couple of occasions to clarify our coverage. I always got a real person who took the time to explain everything. Submitting claims is incredibly easy as you can do it online. You can check on the status of the claim and see the explanation of benefits when it is complete. Our dog ruptured his CCL this year and needed surgery, medications, and physical therapy on top of being diagnosed with anxiety. Thanks to Pets Best we were able to get our dog the treatment he needed.
Insurer: Pets Best
By: Cherie
Efficient
Great service and turn around time.
Insurer: Nationwide
By: Candis
JUST AWESOME!!
I've had Embrace insurance on 2 Bernese Mountain Dogs and a Cavalier King Charles for a few years now. I wouldn't not have insurance on my dogs ever again. My claims are handled incredibly fast and the staff is so nice and knowledgeable. People ask me all the time about who I use and I constantly recommend Embrace to others.
Insurer: Embrace
By: Sheri
Completely satisfied with service so far!
I have to say I was skeptical with pet insurance at first but I have nothing but positive comments for Embrace. Unfortunately my dog got sick and had to go to the hospital. The claims were submitted, processed extremely quickly, and check was sent to me promptly. I highly recommend Embrace!
Insurer: Embrace
By: Judy
Best way to look out for your pet friend and family member!!
Our boy still isn't 100% but getting there. Nationwide provides fast and professional service! I wish I would have known about this for my previous pets. Highly recommend!
Insurer: Nationwide
By: Kathleen
fair, flexible, transparent, efficient, good customer service and value
impressed with service and value. Our own human health insurance should be so good
Insurer: Embrace
By: james
I highly recommend Embrace Pet Insurance!
I have been an Embracer since 2009 and have been very happy with Embrace Pet Insurance. I have two dogs and have their wellness rewards coverage that pays out more than you pay for it annually. I have had a few instances of using Embrace for illnesses such as ear infection, UTI and stomach issues, but they really became important when my dog, Blackie, suffered a partially torn CL. Surgery was recommend by my vet, but after research, I chose to get a custom brace for Blackie. I had already met her deductible (Embrace has a vanishing deductible program for years you don't make an illness claim) so that was no issue. I called Embrace to see if I had to stay within a certain price rang since this brace was expensive. I was told that I didn't, but just said I had a annual maximum (which I hope to never need), but other than that, no problem. They also let you have your covered costs paid directly to your bank account which is great if you have an expensive claim like I did. They are always very kind and helpful on the phone. The claims are paid straight minus deductible and then (for me) 80% on claims. They are not based on an allowable amount like many companies. I highly recommend Embrace!
Insurer: Embrace
By: Belinda
Healthy Paws is the BEST
Healthy Paws has been a godsend to my family. I researched many different insurance companies when my dog was a puppy, and even had one sponsored by my own job’s insurance, but Healthy Paws stood out among the rest. Since I signed up for Healthy Paws, I have found myself thanking my lucky stars for them on many occasions. The service is reliable - I receive checks within a week or so, they review claims quickly and communicate updates efficiently. More importantly, I am so impressed with the customer service of this company, who engages with me on social media and has sent emails to see how Brutus is feeling after filing claims for a stomach illness. They truly care and do all they can to support you and your pet. If you’re considering pet insurance, Healthy Paws is the way to go!
Insurer: Healthy Paws
By: Jo
Amazing insurance company
This company is outstanding. Great rates, customer service and claim processing. I recommend to all!
Insurer: Embrace
By: This
Trupanion is amazing and very reliable
Trupanion is amazing, very reliable In medical payments and with very professional, kind staff who are conveniently available.
Insurer: Trupanion Canada
By: Ruth