Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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A Company that really cares!
We have had Pets Healthplan since 2009 and the service and caring of the staff is amazing!! They are always happy to answer any questions and the claims are taken care of very quickly. I do not know of any other Insurance Company that goes above and beyond the way they do.
Insurer: Hartville
By: Eleanor
Excellent customer service
Been with ASPCA for a long time. Theyre very helpful and hands-on and they resolve claims quickly. Went thru a very stressful time with my dog but now She is very happy +healthy and ASPCA insurance helped us get there.
Insurer: ASPCA
By: jodi
Outstanding service
So happy I bought Embrace insurance for my dog. She received all of her vaccines and had a healthy record until she contracted a virus from another dog. Bills were incredible. Embrace promptly paid and eased the pain.
Insurer: Embrace
By: Karen
Two dogs, both insured in full, and love ASPCA
I had full coverage for my double doodle and then we rescued a brittany spaniel and we got her full coverage, too! I have found the customer service to be top notch each and every time. Everyone has been so nice! My EOBs are clear and I am reimbursed quickly. I recommend ASPCA to anyone with a pet.
Insurer: ASPCA
By: Kim
Friendly service
Great service
Insurer: Trupanion
By: Susan
Best Pet Insurance Coverage!
I can't find words to compliment this company enough. I've had coverage for my 2 dogs with them for 10 years (back when you were called VPI). They are professional, helpful and work to educate me on the best policy options for each of my dogs. The claim submission system and payment speed are top notch. Easy to submit and I generally receive my payment in about 3 weeks. Love it! Not only have I already told any of my friends who will listen, but I continue to spread the word every chance I get. Keep up the great work and service!
Insurer: Nationwide
By: Barbara
So easy to use!
I have had ASPCA Pet Insurance for about 10 years. They have always been affordable, answer questions when I call or email without giving me a hardtime. When I have had kitties pass, they send a hand written card to the house. My payents always come quickly and using the website make it easy to submit claims. Thank you ASPCA Pet Insurance!
Insurer: ASPCA
By: Morgan
Kimmy was pleasant very helpful and resolved my request quickly.
Kimmy was pleasant, very helpful and resolved my request quickly. She is an asset to Trupanion.
Insurer: Trupanion Canada
By: Jackie
I love Trupanion
I love the fact that he has a dog and it proves to me that he believes in working for this company. Thank you Patrick ! Awesome individual to talk to.
Insurer: Trupanion Canada
By: Cecile
Everyone is always helpful and ready to answe all our questions
Everyone is always helpful and ready to answe all our questions
Insurer: Trupanion Canada
By: Debra