Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fantastic!
I think this survey needs to be fixed; it's too light and hard to follow; my review is that Nationwide knows how to run an insurance company. My two French bulldogs are like family and they get the best care and attention from Tender Care of San Rafael. Dr. Griffith is amazing and never fails to call me or follow up. I love the reminders given by the organization about appointments, etc. I have referred tons of folks to Nationwide and I intend to keep going. Don't stop what you are doing. Take over the pet insurance business as you know how to do it. thank you, Thank you, Dr. Pat FitzGerald (below is for fish oil not treatment, FYI)
Insurer: Nationwide
By: Dr.
When the unthinkable happends, Embrace Pet Insurance comes through for our family
After a fairly routine cryptorchid procedure, our English Lab Luke got a nasty post-op infection. We had to rush him to the Emergency Vet at 11 PM. He had a long surgery to help drain and clear the infection. I was worried that it would not be covered by insurance because we didn't take out the wellness insurance for the neuter (we could afford to pay the neuter fee, why take out ins for that, right?) I downloaded the claim forms, filled them out, uploaded them and sent them in. Records were requested from the clinics involved in his care, and the claims were processed and paid within 4-5 days. The plan we chose was a reasonable monthly fee, and a $300 deductible for 80% is better insurance for my pet, then my own healthcare coverage! Our stress was sure less after receiving the email that a check on was on its way to us. I have looked at several other companies, Embrace was the BEST choice for our family. The ease of the process was about as seamless as it gets. Thanks again ~ Luke and his humans are greatful
Insurer: Embrace
By: Marie
Outstanding service
My dog recently had a problem with his skin. This meant trips to the vet and some healthy charges. I put in a claim and received notification by e-mail that there was news on it. Since I'm not very good with the computer, I phoned and was helped almost immediately by a representative named James. There were-no endless menus and time waiting on the phone.. He told me that I would be getting a check soon. Finally a place where you talk to a person and not a machine, where you are treated like a customer, where you go away satisfied. I'm very satisfied that what I put into my monthly insurance payment is well worth it.
Insurer: Nationwide
By: Joy
Terrific Service!
Customer service is amazing and so is the coverage given with this pet insurance! I have never felt more secure that my dog has an entire team that actually cares about pets. Thank you ALL for all that you do!
Insurer: Embrace
By: Kayla
Great insurance and very easy to use!
My dog, Max, was playing in the backyard and ended up limping back inside. Come to find out he tore a ligament in his left knee. I signed up with Healthy Paws a year prior which took away the financial stress of the situation. The vet told me surgery was the only option and would cost close to $4,000.00. I called Healthy Paws and they had exceptional customer service. They walked me through how to use the app (which is extremely easy to use). I was reimbursed within weeks after submitting the claim. A few days after the claim was settled I even received a personalized email from a representative asking how the surgery went and how Max was healing up. They really go out of their way to make sure their customers feel like family. I highly recommend getting insurance on your pets and I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Taylor
Great staff, prompt service, knowledgeable, affordable, glad we joined!
Really happy that we have this pet insurance and that they are willing to review conditions that improve over time. Last time we had pet insurance the premiums kept going up and the covered going down. Staff are very pleasant to deal with and are knowledgeable and helpful. Every time I call my questions are answered and explained well. last claim took less than one week to process!! Great coverage and glad we joined.
Insurer: Pets Plus Us
By: Margo
Thank You !!!
Fantastic service. I can always depend on Nation Wide, and so easy to do business with!
Insurer: Nationwide
By: Sandy
An absolute MUST HAVE for those who love their pets
I have had the security of Embrace for the past 6 years and to include the word security in this review is no accident. Even my own premium health insurance pales in comparison to the response, care, and ease using Embrace for my beloved fur baby. I'm actually in awe in the customer service and fast reimbursement I receive. Bottom line...Embrace is an extension of my family and I heavily rely upon them being there. I have a pug and anyone taking on a pug knows they need special care. The most recent time was emergency care and the hospital started going over how much it was going to cost. Because of Embrace, I brushed aside their communication which was causing delay to our Bella's treatment and told them to just care for her needs to get her better. Embrace is always right there with me at the doctors office without fear of cost. Of course, there are limits and I wouldn't have it any other way as I know it allows Embrace to give the care they do to others as well. THANK YOU, EMBRACE!
Insurer: Embrace
By: Karen
Hartville Pet Insurance has been accurate in all they say they will do.
My dog Dixie was from the Humane Society of Sarasota County. I didn't have a dog for 30 yrs. Time has change with pet care since then and I was advised to take out dog insurance. I took out insurance with the Hartville and have been very pleased with their service. They are there to answer all my questions and are very helpful. My dog has allergies and is on medication. It has worked out very well with the Hartville - forms are easy to fill out and they are right there if you have any questions. Glad my Dog has Pet Insurance and glad I chose the Hartville Pet Insurance.
Insurer: Hartville
By: Karen
Blessing
Having HealthyPaws insurance has been such a blessing. My young dog recently developed IVDD. From the onset of this diagnosis, HealthyPaws has been expedient in responding to my claims, they have been helpful in answering questions and I NEVER feel as if I have to argue with them about something (which I did with my former pet insurance company who paid little to nothing). They are proponents of treating your dog (w)holistically and they actually seem to care about your pet. HealthyPaws has truly been a light in this dark tunnel of trying to treat this (which, btw, is a long process). It's a comfort knowing they are there!
Insurer: Healthy Paws
By: Regina