Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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If you have a pet, you really need your pet Embraced!
Embrace is the easiest pet insurance company I have ever dealt with. If you have a question about a claim, the reps are genuinely concerned and try their hardest to answer questions. They don’t just read off of a script. Recently my senior boy hasn’t been feeling well and with my Embrace policy, I can concentrate on getting my boy well and not have to let my bank account determine what care he will receive. Most of us would do anything to keep our pets healthy and safe. Based on my experience with Embrace, they want the same for them too.
Insurer: Embrace
By: Jill
Best pet insurance provider!
Submitting claims is easy, payment is received within a week or so after processing begins. Customer service is always top notch--I had to submit 3 claims for the same pet in as many weeks and a rep called me to follow up and find out if he was doing OK. WOW! It's so wonderful how much the organization cares about my babies. Also, the insurance covered about half the costs (each vet visit costed about $500, so I ultimately only paid about $750). All said and done, I don't regret spending one cent for the insurance! Totally worth it as well as for peace of mind.
Insurer: ASPCA
By: Amara
Can't live without!
Best thing we ever did was getting this insurance program for both of our Golden Retrievers. It gives us piece of mind and money back on nearly every visit to the vet. Not just some $ but a big return. It makes things so much easier knowing there is help with the cost. And if you ever have any questions, their customer service is awesome. Thank you!
Insurer: Nationwide
By: Jill
Nice people, great communication and easy to file a claim
When my cat was having some stomach problems and I knew I could count on getting reimbursed in a timely manner with little hassle from the great people at ASPCA health insurance. Today they called me to ask how my cat was doing, how the service had been and I added our new cat. I actually had just texted me friend who will be getting a dog soon to sign up with them. I feel really comfortable talking to people who I know care about their animals as much as I do. Shout out to Sandra and her Great Dane Glitter Girl!
Insurer: ASPCA
By: Maggie
Glad we decided to get our kids insurance
Very pleased with the coverage. Beside minor things over the years in Aug our 6 yr old tore her ACL and In Jan she tore the other one. Thank goodness she was covered. No issues just sent in the claim and in a short time we were reimbursed for most of it. And the representatives are have always been great if I had questions.
Insurer: Nationwide
By: Very
Nationwide pet insurance is one of the best things I've ever done.
Nationwide takes care of my girls. All claims have been taken care of in a timely matter. My dogs health is very important to me and with Nationwide, I don't have to worry.
Insurer: Nationwide
By: Cindy
DONT CHOOSE THIS COMPANY
After paid the insurance for more the 5 years, the first claim was denied, i need to appeal, took month to reveal.
Insurer: ASPCA
By: GRACIANE
Wisest decision is Nationwide Pet Insurance.
Enrolling get Chester in Nationwide Pet Insurance as a young puppy was a wise decision. Your company has been there when we needed them for standard preventive care as well as in times of crisis and has given us peace of mind when we needed to concentrate on our beloved friend, Chester.
Insurer: Nationwide
By: Frances
Prompt Service
Very pleased with turn around time and reimbursement on my baby's annual immunizations and check. Am pleased with the claim site.
Insurer: Nationwide
By: Arlene
Great insurance for your pet!
Great customer service and fast reimbursements.
Insurer: Nationwide
By: Trische