Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Best purchase I've ever made
Once again, Embrace pet insurance has helped me take care of my rescue dog the way she was always meant to be cared for. My girl and I have faced a lot together in the time that she's given me—a splenectomy, IBS, arthritis in her spine, congestive heart failure, and now a mass removal on a dog with advanced heart disease... and a whole bunch of meds she will need indefinitely to continue treating it all. Though I've had to make a lot of nail-biting decisions with her doctors regarding how to proceed treating my girl, I have never worried about whether or not I could afford any of it. Embrace is worth every penny I have spent, their paperwork process is easy and quick, and their customer service has always been so helpful. I have all three of my pets covered with Embrace, and thank goodness my other two pets haven't needed to use their injury/illness coverage, but I love knowing it's there if they need it. I tell every pet owner or soon-to-be pet owner I know about it.
Insurer: Embrace
By: Victoria
Great service. Easy to fill out paperwork
Everyone was so nice and professional. Made it easy to get reimbursed. It was done quickly
Insurer: Nationwide
By: Dawn
Awesome - Just awesome. Always someone there on the phone to talk to.
Great experience with PPU just 2 weeks post my dogs knee surgery. What an awesome insurance company. I have told everyone about them. Looking forward to changing my policy to PPU when my PC Pet Insurance comes due next year.
Insurer: Pets Plus Us
By: Ken
Healthy Paws has been a lifesaver for my dog
Signing up for Healthy Paws was the best decision I have ever made for my dog. We signed up for insurance years ago, before she was diagnosed with severe osteoarthritis. Since then, they have not only covered years of natural treatments (laser therapy, acupuncture, chiropractic, hydrotherapy), but they have also covered her total hip replacement in full. I’ll be getting reimbursed for 90% of the cost of the procedure, which is the reimbursement level I chose upon enrollment. I would have had a very difficult time affording all of the care she’s received without them. They’ve also covered the occasional stomach virus, tick-borne illness, etc. as well as diagnostic bloodwork when needed. I will say, getting coverage for diagnostic bloodwork can be a little more work, as you do need your vet’s notes to prove that it’s diagnostic, as opposed to routine. I wouldn’t say that it’s difficult at all, just a few phone calls and you’re good. I really cannot recommend Healthy Paws highly enough. The claims process is not difficult or stressful in any way, even for the large surgical claim we just made. The app allows you to do it all on your smart phone. Healthy Paws has truly been a lifesaver for us.
Insurer: Healthy Paws
By: Rose
VPI has been a pleasure to deal with.
I have been with VPI for many, many years. Sam is the third dog of mine you have insured. I keep coming back, not even looking to find another company because you have been wonderful in processing claims and standing by your policies. You are an excellent company. Thank you for making what could be a difficult procedure, easy.
Insurer: Nationwide
By: Gerri
The Best!! ❤️
The service received when calling about my Lexie is wonderful!! They are all so caring and helpful!! So happy with our choice to insure our fur baby with Nationwide!!!
Insurer: Nationwide
By: Judy
Wonderful Customer Service
Fast, Friendly wonderful service always there if I have any questions!
Insurer: Nationwide
By: Kim
These people are at the top of their game.......
Brunehilde is doing much better......thanks. She received excellent care from her Dr. and excellent service from her insurance carrier. I couldn't ask for anything more........thanks again for all your help.
Insurer: Nationwide
By: Jack
Very reliable Insurance
Have been with Nationwide insurance for 6 years. My dog has had three surgeries, two of which, I put claims for. Very easy and no problems with my turnaround and refund.
Insurer: Nationwide
By: Jonathan
My BFF and Nationwide
Nationwide Pet Insurance is the best . In the last 6 months or so my dog Nozzie has been going through some rough patches with her blood pressure and kidney issues but with the Nationwide Insurance to help me cover the expenses is a godsend especially since I have been out of work since March. Nationwide has truly been on my side.
Insurer: Nationwide
By: Laure