Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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best customer service of any insurance company -
best customer service of any insurance company - including the companies that provide humanmedical insurance. Prompt reply and case management.
Insurer: Trupanion
By: Mike
Handled in a fair and timely manner.
Handled in a fair and timely manner.
Insurer: Trupanion
By: Dawn
They quickly reviewed my claim
They quickly reviewed my claim my vet helped me with and reimbursed me for my eligible cost.
Insurer: Trupanion
By: Dale
Because of your fast turn around for payouts on claims
Because of your fast turn around for payouts on claims and your fairness in accepting them.
Insurer: Trupanion
By: Barbara
Claims are processed quickly,
Claims are processed quickly, customer service people are so nice and helpful
Insurer: Trupanion
By: Alice
I love the way you spell everything out
Service is relatively quick and I love the way you spell everything out when there is a pre approval estimate.
Insurer: Trupanion
By: Therese
I love that you handle claims as fast as you do
I love that you handle claims as fast as you do and that almost everything is covered for my dog. The representatives are friendly and always have a ready and reliable answer to my questions. Trupanion is the best!
Insurer: Trupanion
By: Carol
Trupanion has been fantastic about paying claims for both of my cats.
Trupanion has been fantastic about paying claims for both of my cats. I owe both of their lives to Trupanion. Thank you!
Insurer: Trupanion
By: Gloria