Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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EOB made easy
Just wanted to thank Diana for all her help with my questions about our coverage!!!!! Fantastic Customer service.Thanks
Insurer: Nationwide
By: Mike
They are very caring and very friendly!
I'm glad to have this insurance for my pet they are very helpful if I need anything and they even call back to check on your pet, I highly recommend this company for pet insurance.
Insurer: ASPCA
By: Becky
Been insured for over 11 years and very happy with Shadow's coverage.
Quality pet healthcare is a must. Shadow has been insured for 12 years + and I am happy with Nationwide Pet Insurance. I highly endorse them and it will insures he gets care when he needs it. They are caring and take care of claims quickly.
Insurer: Nationwide
By: Evelyn
excellent service with quick payment of claims
I am very happy and pleased at the service of Nationwide for my pets. Both have had issues in their first year, and the cost of the insurance premium has now been greatly offset by the payment for the office visits. It was very easy to file a claim online, and the payment came within 1-2 weeks. I would recommend this insurance to any pet owner.
Insurer: Nationwide
By: Valerie
Awsome Service Fast Easy and caring the company with a heart !
We don't like it when we have to use the insurance, because that means our little men are sick :( But when they are we are so blessed to have an insurance company that cares and turns claims around so quickly . Thank God for all you guys do . Thank you for being the company with a heart.
Insurer: ASPCA
By: Paola
Best insurance out there!
Nationwide is by far the best pet insurance out there. It’s easy to submit a claim and they are quick with their processing time.
Insurer: Nationwide
By: Amy
Best pet insurance ever
I love love Love Nationwide pet insurance you are the best!!!! Caring easy to send in coverage papers I cannot say enough good things❤️❤️❤️❤️
Insurer: Nationwide
By: Mary
Nationwide is the best
I love Nationwide. It is so easy to submit a claim and they are very fast at paying. I couldn't raise my pup without them
Insurer: Nationwide
By: Rhonda
The Best
Great job. Thanks for the service and follow-up. Very happy with this insurance! My dog’s plan seems easier than my own!!
Insurer: Nationwide
By: LynneS
Claims submission
I often have difficulty with claims submission via fax. When I try to send it in, the fax machine often disconnects after 1 or 2 pages are sent. I fax many different businesses and Nationwide is the only company I have this problem with so I think the issue is with your fax machine. Since it does not transmit, I often get an email from your company saying information is incomplete. Then I am also worried to send again, or send via another method because I know you don't like duplicate submissions. One other issue I had was I had 1 claim denied for preexisting. My dog had allergies that manifest in his feet with swelling and redness but this claim was for an actual cut on his paw....a cut is definitely not something that would be preexisting.
Insurer: Nationwide
By: Lauren