Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Easy to file a claim.
Easy to file a claim. Easy to file a claim appeal. Great staff.
Insurer: Trupanion
By: Mary
I have always had the best experience with Trupanion
I have always had the best experience with Trupanion and several of my friends and family members have now signed up. I must add the front end phone staff are absolutely the best!
Insurer: Trupanion Canada
By: Lynda
Your support and kindness has been amazing.
Your support and kindness has been amazing. Its incredibly hard when our furry family members need medical support. Thank you!
Insurer: Trupanion Canada
By: Carolyn
Excellent customer service and prompt clamor processing.
Excellent customer service and prompt clamor processing. Also has excellent coverage plans with no limitations or schedules like other policies.
Insurer: Trupanion
By: Karin
Great service and compassion
Great service and compassion
Insurer: Trupanion Canada
By: Berni
Very prompt response and easy to file s claim.
Very prompt response and easy to file s claim.
Insurer: Trupanion
By: Harry
You are there 24/7 and pay claims fast.
You are there 24/7 and pay claims fast. My Keno would not be with us now if we didnt have you ! Thank you.
Insurer: Trupanion
By: STEPHANIE
Very efficient and quick response
Very efficient and quick response
Insurer: Trupanion
By: Sanya
Simply put,
Simply put, coverage and the employees knowledge when needing info
Insurer: Trupanion
By: Sean
I had the cheque within a week!
The emergency animal hospital was able to submit my claim electronically and I had the cheque within a week! Great service!
Insurer: Trupanion Canada
By: Heather