Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Super simple and timely claims processing
Nationwide does a great job. Any time I call, the phone representatives are courteous, pleasant and knowledgeable. The process for submitting claims is simple and they are processed quickly.
Insurer: Nationwide
By: Sandralynn
The name says it all. "Pets Best."
Customer Service is awesome.
Insurer: Pets Best
By: Trevor
My Dog has Great Insurance:)
Everyone is nice and helpful.its honestly a pleasure to speak with someone. There. I'm glad we haven't had to use our insurance, but I'm so glad to know it's there. And if I had a claim, I know it would handled with as little difficulty as possible, because again, everyone is so great;) it's not like they know why your calling, but always professional and pleasant;)
Insurer: Trupanion
By: Heather
Great insurance company!
I couldn't say enough good stuff about Embrace. They have been so great. Answered all my questions. Claims so easy to fill out and submit. Direct deposit into account within couple days. Payment very reasonable on three dogs. Covered very well with coverage that I got to choose. Only had couple months but yet they've covered several hundred dollars already in wellness. Never wanted pet insurance before until I found this company and they have made it so easy for all three of my dogs to stay healthy and taken care of properly.
Insurer: Embrace
By: Autumn
Great service
Our bloodhound, Molly, has been covered by Nationwide for most of her 11 1/2 years. It is great assurance to know that we can afford the care that our veterinarian recommends. We have sent several claims, and all have been processed quickly. Although not every portion of a claim has been covered, we always knew the reason why not. We recommend Nationwide to many of our dog owner friends.
Insurer: Nationwide
By: Virginia
Those who I have talked with have always been helpful and knowledgeable.
Those who I have talked with have always been helpful and knowledgeable. The explanations on my claims have been understandable and reasonable. Its wonderful knowing that I dont have to worry so much about the cost of my pets care, but rather their well being.
Insurer: Trupanion
By: Neil
Trupanion is always a phone call away and very efficient.
Trupanion is always a phone call away and very efficient. I appreciate the fast responses.
Insurer: Trupanion Canada
By: McKenzie
I always recommend this company to everyone!
I always recommend this company to everyone! I’m very happy i have it! It’s so easy an quick for turn arounds on your claims or any questions you have! Truly the best company ever!
Insurer: Trupanion
By: Brittany
Straightforward,
Straightforward, quick, reliable service.
Insurer: Trupanion
By: Kate
There was always staff to talk to when we called,
There was always staff to talk to when we called, and our claim was expedited very quickly and efficiently. Very pleased with the customer service, and would recommend Trupanion to any pet owner
Insurer: Trupanion
By: Jean