Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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This insurance is great
And this insurance is great. I am very lucky to have this insurance offered to me through my employer. Medical care is extremely important for my pets as they are my fur children. Nationwide is extremely kind and helpful when you call them. Last year one of my Pets passed away and I received a very heartfelt condolences card from them. This is something I will never forget. Thank you
Insurer: Nationwide
By: Angela
Embrace staff has been very helpful 100% of my calls and correspondence with them. Claims are taken care of fast. I am very im
Always respond quickly and claims done quickly
Insurer: Embrace
By: Mary
Great so far
I’ve had Embrace for about a year and a different brand of pet insurance the previous year. Never had to file a claim until now. Though it’s only a wellness claim (for nail trims, routine checkup, vaccines, etc.) I was delighted to see my claim process & approved in such a short amount of time since submitting it! Customer service response time has been wonderful as well. As a mother of an almost 8 year old beagle mix, you hope you don’t have to spend money and put your insurance to use but that’s what comes with being a fur mommy.
Insurer: Embrace
By: Jacqueline
For Your Pet's Sake get Nationwide Pet Insurance
I think your insurance is so great, I tell all my friends to be sure to get it for their pets. .and many have. One friend can't stop thanking me. Right after getting the insurance, he fell carrying his puppy upstairs. The pups leg was broken and Nationwide paid the whole sizeable bill! You have been so great helping me give the best care for Willie, I cannot thank you enough!
Insurer: Nationwide
By: Anne
Easy to file a claim.
Easy to file a claim. Easy to file a claim appeal. Great staff.
Insurer: Trupanion
By: Mary
I have always had the best experience with Trupanion
I have always had the best experience with Trupanion and several of my friends and family members have now signed up. I must add the front end phone staff are absolutely the best!
Insurer: Trupanion Canada
By: Lynda
Your support and kindness has been amazing.
Your support and kindness has been amazing. Its incredibly hard when our furry family members need medical support. Thank you!
Insurer: Trupanion Canada
By: Carolyn
Excellent customer service and prompt clamor processing.
Excellent customer service and prompt clamor processing. Also has excellent coverage plans with no limitations or schedules like other policies.
Insurer: Trupanion
By: Karin
Great service and compassion
Great service and compassion
Insurer: Trupanion Canada
By: Berni