Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Terrific, caring insurer
I’ve been with Healthy Paws pet insurance for a number of years now, and I have covered four different dogs. Recently, one of my dogs needed surgery for his leg. Healthy Paws not only covered it and reimbursed me quickly, they actually sent me a follow up email to see how he was doing. What kind of insurance company does that? I’ll tell you: One that actually cares about the animals they cover. It’s obvious to me that the folks at Healthy Paws love their pets as much as we do. You just can’t go wrong with Healthy Paws, and there are very few companies I can say that about.
Insurer: Healthy Paws
By: Gary
Don't buy this online and check to see you get what you pay for
I went online and purchased two policies - one for EACH of my cats, or so I thought. When I logged in to check on the account, upload photos of my cats, etc. I found I only had ONE policy for one cat. They took payment for TWO cats, but only sent me one policy. They're not available on the weekends.
Insurer: Pets Best
By: Becky
great service
I like the updates and suggestions. Service has been great
Insurer: Nationwide
By: Gina
Horrible
This company is TERRIBLE! It took 4 months for nationwide to go through my claim and pay. Which means I had 4 months of interest getting charged on my credit card (because you have to pay it out of pocket 1st) that I was not going to get reimbursed for. It was said that it took a while because the company was behind on reviewing the claims (which obviously isn't my fault but I was getting penalized for it) . That's is what I was told 4 times I called. I talked to different people Everytime. It was just ridiculous. DO NOT EVER GO WITH THIS COMPANY. I REPEAT DO NOT GO WITH THIS COMPANY, UNLESS YOU WABT THEM TO TAKE FOREVER TO PAY AND GET YOUR CREDIT CARD INTEREST RAN UP!!!
Insurer: Nationwide
By: Erica
Best Pet insurance/Great customer service
I have been with Healthy Paws for over 4 years. I did a lot of research when choosing my insurance carrier for my first puppy. I now have 3 insured with Healthy Paws. I have submitted small claims here and there for each of the dogs. This past month however I filed the largest claim yet. Almost 10K. In about 8 days the entire process was completed and I received my reimbursement check for 90% off the bill, minus the deductible and Doc fees. The piece of mind I had knowing my pet was covered made the ordeal less stressful. I would recommend Healthy Paws to anyone thinking of getting a puppy/dog. You can’t beat the ease of their app, the timeliness of the process, and the excellent customer service. I even received a follow up email asking how my pup was doing!!!
Insurer: Healthy Paws
By: Tiffany
Best Pet Insurance
Always taking care of our furry family. Immediate responses and outstanding coverage. Member for past two goldens and our current Golden.
Insurer: Nationwide
By: Bridget
Trupanion has been terrific
I have been thrilled to have Trupanion insurance and help with the expenses on my dogs unexpected illness. Trupanion has been terrific.
Insurer: Trupanion
By: Robbie
Thanks!
Thanks! She listened and also seems she is a pet lover, that's a must.
Insurer: Trupanion Canada
By: Andrea
Great customer support
great customer support, reasonable rates & very fast turn around for reimbursement. a simple plan that works great for me & my pet! that you trupanion
Insurer: Trupanion
By: Krickie
Healthy Paws is an exceptional pet insurance company.
Since signing on with Healthy Paws mid 2013, we have made several online claims for our little Westie. All have been handled quickly, with minimal effort on our part and maximal reimbursement as outlined in our policy. The team at Healthy Paws has always taken a personal interest in the health of our pet, quickly responds to our inquiries and keeps us updated on the progress of each claim. We could not be happier with Healthy Paws and take great comfort in knowing, in times of distress, that our pet can continue to receive the best available veterinary care.
Insurer: Healthy Paws
By: Ruth