Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace really helped me in time of great need
Jasmine was over 11 years old when she developed Lymphoma, a fatal cancer of the lymph nodes. Diagnosing it was a slow, painful process. She began by throwing up what she ate. But she had always tended to throw up and it took me a while to realize this was different. We took her to the vet three times before it was obvious what the problem was and we realized we couldn't help any more. The vet was very helpful during this process but each visit was very expensive and I continued to bring her, hoping that I would be able to get some kind of reimbursement. Insurers being what they are, I expected a struggle with poor results. I wrote to Embrace asking how to make the claims and they answered me quickly with instructions on how to send my vet's email address along with the claims. I filed and to my surprise, and relief, the claims were processed quickly and I received a substantial reimbursement. Losing Jasmine was very sad. I and my household will all miss her. But at least the sadness was not complicated by the dread that comes with large, unpayable medical bills. So thank you, Embrace.
Insurer: Embrace
By: Sue
Healthy Paws - Helpful, Caring, and Effective Insurance
We decided to go with Healthy Paws after researching several insurance companies before getting our first puppy, and what a blessing it has been for us. In the first two months of owning our puppy she had an extended stay at the hospital. The Healthy Paws staff was helpful on the phone and through claims processing. They were incredibly fast and it was always clear what was and wasn't covered. It's so nice having the peace of mind that there are no annual or lifetime maximums, and that our puppy will always be covered. We're so thankful for Healthy Paws and will be insuring any future pets with them.
Insurer: Healthy Paws
By: Eli
Simply the Best
We didn't really have a significant problem that triggered reimbursement for a few years, but when we did Healthy Paws was a life-saver. They have been consistent with reimbursements and never discourage us from getting treatment to avoid expense. They are absolutely wonderful. Wish my health insurance was as supportive!
Insurer: Healthy Paws
By: Jeanne
Very quick turnaround
I was VERY impressed by how quickly Hartville reimbursed me for a $4,000 claim when my dog needed surgery to repair a torn ACL. Within less than two weeks, I received my reimbursement in my bank account. No hassles, no arguing, no endless amounts of paperwork. Just a VERY fast claim made online and BAM. DONE. THANK YOU for being so efficient and kind!
Insurer: Hartville
By: Nancy
Professional
I absolutely love this company. Any time I have called for an update I have gotten amazing results, amazing customer service, and quick responses. I will definitely recommend them to anyone looking for pet insurance and I will forever be their customer.
Insurer: ASPCA
By: Brittani
PetsHealth performed as promised.
Submitting a claim online was simple and quick, and it was processed expeditiously.
Insurer: ASPCA
By: Stephen
We love Nationwide!
Our little 4.4lb maltese Rainey got sick. We really did not know what was happening. It took awhile to get things under control. Turns out that she had bronchitis which may be due to asthma. We will see. Love Nationwide Pet Insurance. Claims are paid so quickly. I highly recommend anyone with a dog or cat to get this pet insurance. You will not be disappointed. Our insurance includes the wellness plan. Very easy to submit a claim.
Insurer: Nationwide
By: Lynn
There is no way they have a 96% rating.
I will start from the beginning, I tried to enroll online, and would not go through and received an email from them to call them to set it up over the phone, which I had no problem with all of that. I called them to set everything up and even gave my card number. The person I talked to said everything is set up and that there is a 15 day waiting period, and that I will receive a welcome email. Again, I was pleased with everything up to this point. Then fast forward 16 days and I have not heard or received anything. I called to ask about my policy and the person I talked to said it was pending because something went wrong and that he would have a specialist look at it. Still I'm fine with the process to this point, but then the specialist comes on and says we can re-enroll you today and you will just have to wait another 15 days for the policy to kick in. I told them I will if they start my policy today since this was their fault and did not notify me when it didn't go through. She had the nerve to say you should have called us. I got to talk to a manager next and they basically told me they have no record of my call and said it was my fault. What really happened is they screwed up and will not admit it. It was very hard to find a place to leave a review for this company because they don't have this option on their website. If they treat people like this trying to enroll, I can't even imagine how filing claims would be.
Insurer: Healthy Paws
By: David
Nationwide Pet Insurance is the easiest insurance experience I've ever had!
It's so easy to submit claims and I know that Nationwide will review and process them quickly. Definitely beats any other insurance experience I have had!
Insurer: Nationwide
By: Kristin
Good coverage, good support, create a great piece of mind.
We got Nationwide pet insurance the day we rescued Barley. Its a goof plan and the way to interact with them over claims is pretty good. I like the fact that everything can be done electronically and updates are frequent. All in all, a great choice.
Insurer: Nationwide
By: Steve