Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great experience - caring and prompt response
Great experience with Pets Best. Staff was friendly and helpful, claims processing was quick. Highly recommend
Insurer: Pets Best
By: Kim
Best Pet Insurance I’ve Seen
I recently had to use my Healthy Paws pet insurance for the first time. I submitted 12 claims in less than theee months and I have to say, their claims process is incredibly easy. I just asked my vet to email Daisy’s records to Healthy Paws. Then I used the app to take a picture of my invoice, hit submit, and it was done. Literally took me less than 30 seconds. I worked in a vet clinic and have had to fill out claims for many different pet insurance companies. Not one of them came even close to the ease of making a claim with Healthy Paws. They paid my claim within 10 days, keeping me informed of where they were in the process the whole time. And they even cover things that other companies don’t, like acupuncture. I’m so grateful for Healthy Paws insurance. I couldn’t have gotten Daisy the care she needed without them.
Insurer: Healthy Paws
By: Stathia
very pleased with all help received. Dr's & insurance.
I was very please with the prompt, professional, pleasant handling of my claim. Happily surprised. I work for a Veterinarian and I have been recommending the ASPCA Insurance to our clients.
Insurer: ASPCA
By: Eileen
Always taking care of my pitbull
Dalton is always taken care of under Nationwide. I bought pet insurance at the perfect time as my pitbull is about to turn 5. He has been developing allergy problems, anxiety and ear problems. When i take Dalton to the vet I submit the claim online and i get reimbursed in no time. Nationwide has been a pleasure to deal with. I have not had one issue with them since I got my dog insured.
Insurer: Nationwide
By: Jessica
I love Nationwide pet ins.
I am very satisfied with Nationwide pet ins. They have made it very easy to place a claim, I have yet to be denied a claim .have gotten reimbursed in a timely manner. My experience has been great.
Insurer: Nationwide
By: Patricia
grateful for coverage
I have been very happy with Nationwide insurance. I recommend the company to all my new puppy patients
Insurer: Nationwide
By: Krista
I have had very prompt and good service with Trupanion.
Trupanion pays claims in very short amount of time after claim is filed. Never argue about it and one can call them 24/7. Friendly and knowledgeable people on the phone.
Insurer: Trupanion
By: Tami
i like your customer service a-1
keep up the good customer service,i like it.
Insurer: Nationwide
By: charles
Excellent customer service.
Excellent customer service. Agents are always friendly and helpful and if they don't have an answer to my questions, they go out of their way to find me an answer and call me back.
Insurer: Trupanion Canada
By: Brian
Reimbursement issues.
Direct deposit failed because my bank info was out of date. Instead of notifying me and retrying the deposit after a day so I could correct it, I was automatically mailed a check which took far longer. I'm disabled and poor, waiting an extra ten days for reimbursement could cause serious problems for me.
Insurer: Pets Best
By: Jennifer