Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great Service
Everything went very seamlessly and easy to work with. Follow up was fantastic.
Insurer: ASPCA
By: Mike
I didn't expect it to be so easy.
First time and it was so easy and fast. I didn't expect it to be so easy.
Insurer: Pets Best
By: Margaret
I am very pleased.
I have been very pleased with the prompt payments I have been receiving. The customer service representatives have always been knowledgeable and helpful.
Insurer: Pets Best
By: Anna
Nice and helpful
Everyone I've talked to has been very nice and helpful. Claim was paid quickly as soon as they were able to confirm with vet hospital. Great service overall, especially when I had to send my kitty over the rainbow bridge. They refunded part of my payment for her monthly insurance and sent a personalized sympathy card. Simply the best insurance around. Will definitely be insuring my next pet(s) with trupanion.
Insurer: Trupanion
By: Kelley
Fast and compassionate.
Fast and compassionate. I didn't feel like Dharma and I were a number. thank you Trupanion.
Insurer: Trupanion
By: Ladonna
I love Trupanion
I love Trupanion and how fast they are to respond to claims and every time I call to ask a question I get a live human being.
Insurer: Trupanion
By: Grace
It was so quick
It was so quick and I really appreciate the confirmation of knowing it was processed all electronically and so quickly- thank you Trupanion!
Insurer: Trupanion
By: Hadley
Customer service was helpful
Jade was very helpful telling me what she needed from my vet' so I could get my bill processed and get my bill approved since we thought my puppy was going to have immediate surgery. I needed all my ducks in a row. The process was easy once everything was in order. Claims were processed quickly. More bills to come. I expect claims to be processed as quickly since I am approved for the same issue. Jade the lady I have been working with has been a great help.
Insurer: Trupanion
By: PJ
My claims experience
My claims experience has always been fantastic. I really do recommend Trupanion to many of my family, friends, colleagues, and clients who have dogs and cats.
Insurer: Trupanion
By: Danna
Very happy with our Nationwide Pet Insurance!
We have been very happy with our experiences with Nationwide for our pet's insurance. From submitting a claim to getting a payment it couldn't be easier.
Insurer: Nationwide
By: Karen