Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Fast, easy, friendly service.
Nationwide has been very helpful with the care of my dogs. I have really appreciated the “helpline” when I have needed it after Vet hours.
Insurer: Nationwide
By: Rebecca
New Customer from another company
I am so happy I switched to Nationwide for pet insurance, the claim process was fair and easy and their customer service is second to none, I'm considering switching all my insurance to Nationwide. Thanks for the great care.
Insurer: Nationwide
By: Craig
Love Nationwide
Nationwide has been great so far! It has decent response times and great coverage!
Insurer: Nationwide
By: Chris
rance for your fur baby!
We could not have done it without pet insurance unless getting severely into credit card debts. Once the claims have been submitted we have always gotten paid in less than a week. Friendly team, easy to reach and talk to. Never had a problem and again great coverage! Our baby had multiple issues since she was a puppy! Never expected that! Highly recommend Embrace to any pet owner!
Insurer: Embrace
By: Angelique
The insurance is easy to understand, and claims have been processed efficiently.
The insurance is easy to understand, and claims have been processed efficiently. Having the insurance gives me peace of mind that if my dog has a serious problem, most of the cost will be paid through the insurance.
Insurer: Nationwide
By: Bruce
Great program, so glad to have our dogs insured! Payment could be faster, though.
I LOVE Nationwide Pet Insurance! We have the My Pet Protection With Wellness, and it helps tremendously knowing that not only can we take care of our dogs if they become ill or injured, but that we won't be financially devastated if they do. They only criticism I have is how long it takes to receive the payment once the claim has been submitted. Usually more than 3 weeks, even with electronic payment.
Insurer: Nationwide
By: Kim
Nationwide is the best and afforable pet insurance
The insurance is affordable out of all other pet insurance that I checked and the claim reimbursement turnaround time is outstanding and last but not least the customer service is great!!!!!
Insurer: Nationwide
By: Yvonne
Easing the financial stress while stressed about my dogs health
My Labs been in pain, of an undetermined origin. He pants, and paces, won’t laybdown, can’t get comfortable. I spent a lot of time with my vet trying to figure it out, eventually we had to see a specialist. She’s been able to figure out an inflammatory bowel disease and we finally have him on some meds that are dramatically reducing his pain. It’s been a stressful time and for the most part a feeling I’d helplessness not knowing what was wrong and how to help him. Having that stress along with the stress of vet bills was made easier knowing he has pet insurance. He’s feeling better and the vet bills are being processed for reimbursement. I also recently adopted another lab, a 5 year old female, one of the first things I did was get her pet insurance.
Insurer: Nationwide
By: Brandi
Such peace of mind!
Nationwide gives us such peace of mind for all three of our dogs! It's so easy to just submit a claim and know that almost all of the cost is being covered. I just wish the claims didn't take as long to process.
Insurer: Nationwide
By: Ashley
Such peace of mind!
Nationwide gives us such peace of mind for all three of our dogs! It's so easy to just submit a claim and know that almost all of the cost is being covered. I just wish the claims didn't take as long to process.
Insurer: Nationwide
By: Ashley