Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Wonderful pet insurance
Healthy Paws Pet Insurance has been wonderful. They reimburse me in a timely manner and genuinely seemed concerned about my pet’s wellbeing.
Insurer: Healthy Paws
By: Marcene
Outstanding
Every time I contact Embrace the staff are wonderful and very understanding and caring. And share their experiences with me. Comforting me when my cats are sick and giving me so much love and support. I give them an 11 for sure.
Insurer: Embrace
By: Ralph
Exceptional service
My dog , Waldo, is a recent client of Healthy Paws. Only with them for a few months. So very thankful for them, as I just recently found out he has an injury to his elbow joint. I filed my first large claim with them, and was promotly reimbursed. Their customer service is exceptional, and they even sent an email to me to see how he was doing. I highly reecommend them if you are shopping. I had a previous policy with another pet insurance provider and didn'thet half the service we have received from Healthy Paws.
Insurer: Healthy Paws
By: Shelby
Cost effective
It is cost effective and the staff are very helpful. It takes the edge off of the bills. Great company
Insurer: Trupanion
By: Shelley
We're so glad to work with Pets Best.
Pets best has been a great experience and we are so glad to work with them.
Insurer: Pets Best
By: Jill
Highly recommend Pets Best.
SO THANKFUL we decided to get insurance for Marvin. Regret that we did not get it for our Miss Gracie :( Pet's Best has been prompt with payment on our claims and very helpful with any questions or concerns we have had. HIGHLY RECOMMEND Pets Best !!
Insurer: Pets Best
By: Janice
Trupanion pays claims fairly
No one thinks they ll need pet medical insurance...until they need it! Trupanion pays claims fairy and quickly, the per month cost is not too bad, and it gives you peace of mind. Also, Trupanion s representatives are very helpful over the phone...great customer service!
Insurer: Trupanion
By: Robin
I love Trupanion.
I love Trupanion. It is so easy to process a claim. And the turnaround is fast!
Insurer: Trupanion
By: Nicole
Exceptional
This insurance for my pet has been extremely easy and accommodating to me and my pet. They make it very simple to join and very simple to understand and get reimbursed as well I think many other companies should follow suit they know what they’re doing.
Insurer: Embrace
By: Elizabeth
Great!
The coverage for Murray is absolutely the best. Wellness! His most recent visit to the vet was for his annual vaccinations. I appreciate the prompt response, and the quality of his coverage.
Insurer: Nationwide
By: Susan