Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Claims
You guys have been great and quick on turning around our claims. Thanks for checking up on Baloo also!
Insurer: Nationwide
By: Stacey
Multiple Surgery Claims
Nationwide pet insurance has been very easy to work with allowing all documents and invoices to be submitted electronically. Checking on my claims was very easy as well on the easy to navigate website. My dog just had to have 3 surgeries in a row and all my claims were processed quickly and without any issues. They have made it easy to care for my fur-baby and keep my bills paid. Thank you!
Insurer: Nationwide
By: Abby
Peace of mind and excellent service
When we first got our dog 5 years ago, I was on the fence about whether or not to buy pet insurance for him. On and off over the years i've thought "is this worth it?". But when a lump on my dog's leg turned out to be cancer I was so relieved to have the policy from Healthy Paws! Waiting for the test results and the surgery was nerve wracking, but the only thing i had to focus on was to do what was best for my pup - not to worry about whether i could afford the treatment. With that peace of mind we were able to schedule the surgery quickly, and he is recovering well. The claims process with Healthy Paws was super-easy. The app lets you start a claim by simply taking a photo of the bill from the vet. The claim was processed quickly, and i received reimbursement within a week of filing a claim. A few days later i received an email just checking in on how my dog was recovering from his surgery - i definitely felt like we were well taken care of.
Insurer: Healthy Paws
By: Osa
Claim response and service was excellent
My dog had a "fever of unknown origin". Her temperature and white blood cells were extremely high. We incurred a huge amount of vet bills, reaching our maximum benefit in two weeks. PetsBest response to the claims I filed was beyond all my expectations. They were prompt (less than a week) and precise. I thought I might have some trouble with reimbursement from the insurance company because, since my dog was so ill, my claims were quite large and used up all of our benefits in less that two weeks. But, every penny was paid in full, and quickly. The kind folks in the Chat Room were extremely helpful with their explanations and their advice. I can't say when I've had a better service experience anywhere.
Insurer: Pets Best
By: Susan
excellrnt service
Very pleased with the way our claim was handled. Was sent regular emails informing me of the progress of our claim, and when settled our check arrived promptly.
Insurer: ASPCA
By: Barbara
Fast, easy, convenient.
We have a large mixed breed 20 month old dog and our insurance plan has helped us to get him the best possible care. We inquired about specific services before taking the plan and we have had no trouble seeing reimbursement according to our plan. It’s super easy to submit a claim and claims are processed quickly. Great communication from Nationwide as they process the claim.
Insurer: Nationwide
By: Jennifer
One of the worst Pet insurance you can ever have
One of the worst Pet insurance you can ever have ... never ever subscribe to this insurance Have raised claims after a month for two of the diagnosis and they claim that these are preconditions ... They are extremely slow , rude and can;t explain things appropriately ...
Insurer: Pets Best
By: Tom
Excellent! Best pet insurance we've had
You have covered every claim promptly and effiiciently. I highly recommend Embrace.
Insurer: Embrace
By: Ruth
So Easy!
Love that all I have to do is use the pre-printed form, fill in one box and attach the invoice. Nationwide Pet insurance does the rest. And the processing tome for our claims is great!
Insurer: Nationwide
By: Thomas
Happy I have my insurance
I am happy to have had my insurance. Although we’ve only recently made claims the process was pleasant and they were very nice to deal with.
Insurer: Nationwide
By: June