Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I am new to pet insurance, I wish I had signed up for this years ago.
Thank you for all your help!
Insurer: Nationwide
By: Todd
Love the staff at ASPCA
I love the staff at ASPCA - I would really love it if you could raise your reasonable and customary charges for a few items.
Insurer: ASPCA
By: Diane
Great service
Great service. Peace of mind knowing he's covered.
Insurer: Nationwide
By: Debbie
Thank you
Thank you. I have recommended you to several people. This rollercoaster ride with all that has happened with my baby has been such an emotional time, I am thankful for your coverage so I can continue to get him the care he needs
Insurer: Nationwide
By: Angel
Working with Nationwide is a Dream
The coverage Nationwide provides and the ease of filling claims makes working with this company effortless. Not only has coverage been outstanding, reimbursement for my claims happens quickly. It's great! I have two older pets who are covered under a different insurance provider (didn't know any better when I started those policies). They have been a serious disappointment, denying most everything with the most childish of reasons. In stark contrast, it has been an absolute pleasure working with Nationwide at every step of the way. I cannot recommend this company highly enough and I am so very thankful for the help and service they've provided to me and my boy. Thank you, Nationwide!
Insurer: Nationwide
By: Kristi
Great Service
Thank you, Nationwide, for always taking the time to answer my questions. I feel a higher level of comfort knowing that Lilly Rose has a great insurance company in her times of need.
Insurer: Nationwide
By: Amy
In a prefect world, all health insurance will be like Figo
Quick reimbursements, easy to understand policy limitations and rules, customer supports actually response with useful answers, complete transparency and full explanation when claims' are denied. For the past three years we had numerous claims approved and reimbursed in timely fashions. Me and my 2 cats had gotten more than our money worth with Figo. The peace of mind that it provides us -- knowing that I CAN take my cats to see the vet or to the ER, because they are covered -- is PRICELESS!! Figo's service is the very definition of the terms "insurance".
Insurer: Figo
By: Lee
Turn around time
Hi Nationwide, thank you for taking such good care of my baby girl. The only "complaint" I would have is that the time it takes to process a claim and get refunded seems to take a long time. But, the customer service is fantastic! Thank you for offering health insurance for my doggie Winnie!
Insurer: Nationwide
By: Kerry
I tell everyone about you
We are so happy with the service and level of care we get from Nationwide pet insurance. When I call with a question, the representatives are helpful, courteous and caring. Your response to claims is quick and the process is simple. Our Roxie was able to have surgery to fix her knee because of this insurance. Today, she runs around with her new “sister” Cassie, who we signed up for insurance a week after we adopted her. Thank you!
Insurer: Nationwide
By: Carol
Choose Nationwide - reliable
I am not too impressed with the rep over the phone but overall Nationwide has been the best in comparison to other pet insurance. One thing that could be improved, the process is too long - almost a month
Insurer: Nationwide
By: Eka