Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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THE pet Insurance you've been looking for: There when you need it
Nationwide has been there for me EVERY time we have need to use it! I will certainly renew. They are prompt with their review and payments, And they make it easy to file online!
Insurer: Nationwide
By: Craig
I've loved having Nationwide!
I've loved having Nationwide - it's comprehensible and straightforward. Being able to submit claims online/through email makes the process easy and quick. The processing time is speedy and thorough and electronic claim reimbursement has been amazing! I have to spend very little time/effort in getting everything handled which means more time to spend with my pups :)
Insurer: Nationwide
By: Rachel
Great policy, Fast and efficient processing of claims.
Fast and efficient processing of claims. I had some confusion on claims and the representative were very helpful on my call.
Insurer: Nationwide
By: Dianna
They care for the wellness of my dog!
Mikey has bad skin allergies in the spring & summer. Nationwide is there for me to help with the cost of his care. I would definitely recommend them!!
Insurer: Nationwide
By: Debbie
Nationwide pet insurance is the best
It was always a smooth process and you understood that my dog is a family member
Insurer: Nationwide
By: Allison
The 90% plan is worthless
The 90% plan is worthless. They don't process claims within 30 days, and they deny things for ridiculous reasons. We are filing a complaint with the state Insurance Commissioner and these people are going to learn some respect for their customers!
Insurer: Nationwide
By: Tiffany
Literally life savers
A major medical problem is never convenient but they always tend to come up when life is already pretty hectic. When Pattie was diagnosed with cancer I cried and stressed and was totally overwhelmed. However, I didn't worry about paying for treatment and always knew I would be able to do anything and everything for her because she had Nationwide with great coverage and customer service. For 5 years I have paid for this insurance, sometimes with no medical need for it, in preparation for this very moment. I am so thankful I have and have no regrets or hesitations. Always money well spent.
Insurer: Nationwide
By: Carolina
Prompt Responses
Having Nationwide Pet Insurance has been great for us. Affordable with great coverage for our pets. Our latest incident with Beau (our little dog) was very severe at the time. Having almost met our deductible, shelling out $1000 is a hardship, but we got 95% of that back. Questions were answered reasonably by staff. Highly recommend.
Insurer: Nationwide
By: Donna
Customer Service Call
Customer Service follow up was good.
Insurer: Nationwide
By: James
THANK YOU, Pets Best!
We recently had to take our sweet pup in after playing fetch because she ruptured a disk in her neck. We originally took her to our vet, but unfortunately she became worse overnight so we had a trip to the emergency vet the next day. We were very worried as this turned out to be a $1000 weekend to take care of our Sophie. We were so relieved to be reimbursed for both visits within a week! We do not skimp when it comes to the care of our fur babies. It is comforting to know we don't have to make decisions about their care based on money. We are very thankful for Pets Best!
Insurer: Pets Best
By: Carol