Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Exceptional
This insurance for my pet has been extremely easy and accommodating to me and my pet. They make it very simple to join and very simple to understand and get reimbursed as well I think many other companies should follow suit they know what they’re doing.
Insurer: Embrace
By: Elizabeth
Great!
The coverage for Murray is absolutely the best. Wellness! His most recent visit to the vet was for his annual vaccinations. I appreciate the prompt response, and the quality of his coverage.
Insurer: Nationwide
By: Susan
Great insurance!
I’ve had ASPCA Pet Health Insurance for Stesa, my 4 year old Brittany since she was a pup. I especially like the coverage for wellness checkups. Stesa is a member of my family and with this insurance I don’t hesitate to bring her to the vet if I feel something is not right with her. Claims are super easy to file online and payments are prompt and generous.
Insurer: ASPCA
By: Steven
Highly recommend this insurance for your pets!
Easy to submit claims, on-line. Low annual deductible, and claims processed in reasonable amount of time. Definitely helped me through my dog's illness, and continues to do so. So happy that I went with ASPCA insurance. They even followed up to see how my dog was doing!
Insurer: ASPCA
By: Karen
Easy and excellent
Our claims for Giggs are so easy to fax in and our returns come quickly. Explanation of benefits are always thorough and when I call with questions I always talk to someone quickly and they are friendly
Insurer: Nationwide
By: Molly
Customer service
Your customer service team is always very helpful and friendly whenever I call in with a question ..
Insurer: Nationwide
By: Jamie
"nationwide is on our side"
we have been with nationwide (formerly VPI) for 15 years and have always had excellent service! we know we're in the best of hands for our little girl!
Insurer: Nationwide
By: ruth
Nationwide has relieved the stress of worrying about medical bills for our pet.
Nationwide Pet Insurance has always handled our claims in a short time. Sending a claim is easy and with the direct deposit of claim funds it could not be simpler or quicker. If I have any questions, their operators are friendly and knowledgeable. The premiums are well worth the service and the peace of mind of knowing our sweet Koali Madison has medical coverage.
Insurer: Nationwide
By: Rayetta
This is the best ever
I did not realize that dog insurance was even a thing until I was recommended insurance by my vet and after talking to others, Nationwide was by far the favourite. Boy, were they right! Took good care of my boy, helping with his medical bills and we are so thankful. This email to ask how he was doing is so sweet. We appreciate all you do!
Insurer: Nationwide
By: Erin
Healthy Paws is the BEST!!
This is the best company I have ever had for pet insurance!! Not only do they respond quickly to my questions, they pay promptly and always have a very caring attitude!! We love Healthy Paws and have been with them for almost 10 years. As a very selective breeder of Golden Retrievers, I refer all our new puppy families to Healthy Paws and I always get very positive feedback from everyone!
Insurer: Healthy Paws
By: Michelle