Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank You!!!!
My Tori, being a baby, and toy addict swallowed something she should not have. I believe it was a "tuff" toy covering, she was sluggish bet not to bad all day, then all of a sudden she was,nt about 11 pm on a friday. i could tell she was in trouble, Only ER vets were open, by that time she was vomiting blood, She had a blockage and probably would of died if not seen that night. If ASPCA was not such a great company,cared so much, called to check on her, paid the claim very quickly, the peace of mind for this and any future problems my 2 pups and 1 kitten might face in their hopefully long lives,is priceless.
Insurer: ASPCA
By: SHARIE
Good Coverage, Slow Processing
I really like the coverage that Nationwide offers with accident/illness and wellness visits, but find it extremely inconvenient that it takes over 3 weeks to process my claims even though I submit them online. I’ve worked with other pet insurers that make it a priority to process claims within 2 business days.
Insurer: Nationwide
By: Lisa
Great customer service!
On the phone the customer support is always excellent and friendly! Thanks so much
Insurer: Trupanion Canada
By: Victoria
AWESOME insurance
Having had Newfoundland dogs since 1999, we finally learned out lesson regarding health insurance for them. Barkley, our smaller, 150lb female, cost 16,000.00 over a 2 week period in 2010. We lost her. We have since had 2 more Newfoundlands; 1 a rescue with multiple issues, and 1 who has just had his 2nd surgery. Healthy Paws has been with us through both of these glorious goofballs. The female died just last year and so I am left with my boy, Reggie, who just had TPLO surgery this month and in 2016 had 2 discs in his neck repaired. HP was and still is, the BEST!
Insurer: Healthy Paws
By: Kathaleen
Pets Best is excellent.
This was the 3rd or 4th claim I filed for separate incidents and the response from Pet's Best has always been excellent. I am completely satisfied with their service.
Insurer: Pets Best
By: Shirley
Informative process.
Was kept informed of all decisions and was able to correct mistakes I made on the claim. Was also reminded to fix mistakes!!
Insurer: Pets Best
By: Brett
Claim experience is exceptionally easy!
Claim experience is exceptionally easy! Customer Service Agents have been exceptional. Thank you.
Insurer: Trupanion
By: Sharyn
Sent forms immediately to me
Courteous, sent forms immediately to me, partially completed to assist. All around good experience. Buster s infection has cleared up.
Insurer: Trupanion
By: Kathy