Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Easy to navigate web site, but slow in reimbursement
I love having pet insurance for my dog - being able to download a prefilled out form makes things very easy. The web site is easy to use and easy to get claim status. I only used the call-in service once, but was pleased with the result. Only one complaint - it takes too long to get reimbursement - I find it takes about a month and I'd like to see this improved.
Insurer: Nationwide
By: Karen
Superb Service
Millie was recused from a shelter in January 2016 and she has been a blessing to our family. When we adopted her, we decided to shop around for the BEST pet insurance so that we wouldn't worry about making tough decisions on vet expenses. After receiving several quotes and reading tons of reviews, we decided the BEST and most AFFORDABLE pet insurance was through Nationwide Pet Insurance. This has been the best decision I've ever made! All my claims have been paid shortly after submission, and Customer Service is always helpful and super friendly. It gives me peace of mind knowing that Millie can go to the vet whenever she is feeling poorly or needs surgery and my out of pocket cost is 10% of the total bill. The monthly charge I'm paying is well worth every penny. Thank you Nationwide!
Insurer: Nationwide
By: Chrystal
you are the best
I had other polices not happy with them, so I switched to Nationwide and very happy with the customer service.
Insurer: Nationwide
By: Imelda
Takes over a month to respond to a claim!!
It takes WAY TOO long for someone to look over the receipts and approve or reject a claim. The last claim I submitted had ALL the receipts and was a large dollar amount. I didn't receive an email until a month later that they thought I was missing something. I wasn't missing anything and resubmitted the SAME receipts and finally got an approval. I would NEVER recommend Nationwide to anyone. The only reason I use it is because we get it through work. Very disappointed on how long it takes to get anyone to respond to a claim. Every claim I have submitted has taken a month or longer to process.... It's incredibly ridiculous.
Insurer: Nationwide
By: Toni
Nationwide is definitely by your side
Nationwide has got my vote for pet insurance. My baby Orion is my life and you all have been terrific...Thank you
Insurer: Nationwide
By: Caroline
Quick to respond to questions and payments if required.
No complaints. My Lab had a bad first year and required surgery and 2 trips to an emergency clinic. Embrace was a very good insurance company to "have my back".
Insurer: Embrace
By: Haynes
Great customer service
Great customer service and quick payments. Direct payments to vet as well.
Insurer: Trupanion
By: Tracey
Professional and very personable
Angela earned a 10 because she answered my questions and was efficient, professional and very personable!!
Insurer: Trupanion
By: Marsha