Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Timely support and helpful people
Great company that takes the time to properly support my pet and her insurance needs. Clearly articulates insurance policy decisions and processes claims in a timely manner.
Insurer: Nationwide
By: Joseph
Worst Customer service
I joined PB 2 weeks ago and honestly I would not recommend it to anyone. I called customer service 3 o 4 times after my routine claim was submitted a week ago and no activity. I did not called because I need it but becuase every time I called one rep left more confused than the previous one. Rep Penny was great !! She was the only one that was able to help when enrolling and I spoke to her last on regards to the claim (4th call ). Almost 2 weeks after submitting the routing claim - I am still waiting. They have questions for my vet and claim that he doesn’t answer, yet I call with PB on the line and the receptionist at the vet picks up with in the first two rings
Insurer: Pets Best
By: Vanessa
Great!
Great. Thanks for helping keep Abby healthy.
Insurer: Nationwide
By: Janice
Questions are answered when you want to know
our dog has had serious complications with toe nails and arthritis and each of our questions has been favorably adressed
Insurer: Trupanion
By: Julian
Process to file a claim and follow the claim process was very simple and convenient.
I was amazed at how easy the process was to file a claim. Customer service was exceptional the few times that I spoke with them. They called me up to check on how my pet was doing. I was blown away by how caring they were. I was very happy with the insurance coverage. I highly recommend ASPCA!
Insurer: ASPCA
By: Oscar
Claims process keeps getting easier!
I've been a customer for 7 years and your process keeps getting easier. Nice job!
Insurer: Pets Best
By: Mark
Resolution was fine
I wasn't pleased at the beginning; however, the resolution was fine.
Insurer: Trupanion
By: Hope
Always have great service
Always have great service when It's needed, and It's really easy to submit claims. I've already recommended Trupanion to others
Insurer: Trupanion
By: John