Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide is hands down the best pet insurance out there!
From the amazing "Wellness" coverage (which most DONT offer but it's amazing!) or an Accident/Illness, like the recent visit to the hospital, Nationwide has been the best decision I made when I got my pup. Thank you for making the claims process SO easy and fast with online submissions and electronic payment. It's always stressful when something bad happens, but it was such peace of mind knowing I would be covered for whatever he needed with Nationwide, and without any added stress. Everyone should have pet insurance, and I'd gladly recommend Nationwide to anyone who is looking! THANK YOU!
Insurer: Nationwide
By: Joanna
Quick turn around and easy followup
My dog began limping after chasing squirrels, and knew it was serious when he began wailing when we tried to pick him up. Upon our visit to the vet, we found out our pup has torn his ACL ligament. We opted for an Xray, medication and some initial injections to help with ligament damage. Shortly after, we submitted a claim and received a quick turn around from Pets Best. I'm glad we opted for a service that prioritized customer experience.
Insurer: Pets Best
By: Roger
Great Insurance plan with excellent customer service and reimbursements
I love the flexibility of this plan. You can patronize any vet or medicine supplier. Coverage is very good for the money, and reimbursements are quick. The app is really easy to use. Any time I have had a customer inquiry, their service has been great! Highly recommend!
Insurer: Figo
By: Mark
Our dealings with your company have been handled with the professionalism we expected .
Your company has been a welcome change from most insurance companies, from the agent we signed up with to the processing of claims.You have exceeded expectations.Thank you.
Insurer: Nationwide
By: Patrick
excellent coverage
nationwide provides excellent coverage for wellness visits and unexpected emergency care-I am very happy with their service.
Insurer: Nationwide
By: cindy
Reimbursed cancer treatment claims promptly.
My 11 year old Golden was recently diagnosed with malignant melanoma. Embrace has covered the sizable vet bills related to his treatment and has processed and paid the related claims within a week. Am completely satisfied with their insurance coverage and customer service.
Insurer: Embrace
By: Craig
Policy really helps with the hard decisions.
When we got Dusty 8 years ago, a work associate told me about VPI as he covered his Golden Retriever. We really like the ease of making claims and the quick response. Great service and no hassles. We always joke that Dusty has better medical insurance than a lot of our human population.
Insurer: Nationwide
By: Donald
Excellent response time to email questions and claims
Excellent response time to email questions and claims. I would recommend this company.
Insurer: Nationwide
By: coleen
Easiest claims ever
Claims are quick and easy with the app. Most claims are processed with a few weeks. If I could change anything it would be to cover preventative medicine and to auto deposit claim refunds versus sending an email to confirm.
Insurer: Nationwide
By: Tina
Get your furry family ASPCA Pet Health Insurance!
In the past few months I had to take two of my dogs to the Emergency Vet. Daisy got in a dog fight and had a puncture wound on her face. She looked like a zombie with bright red blood in her white fur. I didn't have to worry about being able to afford the vet care that she needed, even though it was after hours for the regular vet. Then my other dog, Blueberry, didn't chew a rawhide enough and it got stuck in his digestive tract. We didn't realize he had a blockage until days later when he started to look sick. By then he was dehydrated and the situation was getting serious. While he was able to avoid surgery, he had to stay at the Emergency Hospital for over 24 hours on IV fluids, IV antibiotics and IV pain killers. The blockage was shockingly expensive to treat at $2500 without even needing surgery. ASPCA Pet Health Insurance processed the claims quickly and the refunded was deposited directly into my checking account. Thank goodness!
Insurer: ASPCA
By: Nicle