Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great Choice!
Making the choice to go with Nationwide Pet Insurance was one of the best decisions I've made. The entire process is easy from start to finish. I'm very pleased.
Insurer: Nationwide
By: Danielle
Excellent Insurance Provider
Words can’t express how grateful I feel for the help with vet bills I’ve received from Nationwide. I have multiple pets insured. Honestly it has brought me to tears on several occasions. Thank you so much, I will forever be a member of this amazing company!
Insurer: Nationwide
By: Gina
Absolutely amazing!!
Super easy to file claims. I have never had any issue with reiumrsement or something not being covered (that I wasn’t already aware of). Associates are helpful if you have questions and claims are processed in timely manner.
Insurer: Nationwide
By: Lisa
So far, nationwide has been good. Let’s see if they can keep their service up and their rates down.
I’ve had Nationwie for over a year and their service has been excellent... so far. Let’s hope this will continue as the dog gets older.
Insurer: Nationwide
By: Rodger
Best Pet Insurance Ever!
Great Pet Insurance! I have had this insurance since i bought my little shih tzu, 8 years ago! Thank God it came with her Purchase. She has had to have two back surgeries that would have put me in the poor house! I had the policies that paid for 90% and i paid 10% . I had Care Credit with no interest that help me pay it off!Trupanion never gave me a problem at ! They took care of it all with no questions asked. Thank You Trupanion! You are a life saver, and continue to be!
Insurer: Trupanion
By: Angie
Nationwide Pet insurance is worth every penny!
I am so happy that I purchased this insurance for my cat. It gives a piece of mind that you can’t put a price on. The customer service is amazing and the reimbursement process is very smooth!
Insurer: Nationwide
By: Monica
Worth every penny.
I believe I know quality insurance. I have worked with dental insurance for at least 20 years. Your plans were easy to read and make an informed decision . I have the wellness policy 90% for 2 dogs. I know it is a bit pricey but to me its worth it. Now when my dog Brandy had to have Patellar Luxate surgery the decision to go ahead with it was easy. I was also pleased that my veterinary hospital was experienced in processing the insurance claim. I just wish that I had invested in pet insurance 30 years ago because the decisions I made for my furry friends would not have been so heartbreaking. Thank you, for being there when I needed you.
Insurer: Nationwide
By: Michele
Professional
We haven't had to put in any claims since we began with Trupanion. However, I feel that if we did, we would be treated fairly, quickly and with respect and professionalism
Insurer: Trupanion Canada
By: Sue
Healthy Paws is the BEST!
I have relied on Healthy Paws Pet Insurance on 3 different occasions for my cat (acute infection, dental problem, ruptured abscess). Each time, the process has been straightforward and stress-free. Payment has been prompt and customer service has been excellent. Thank you very much to Healthy paws for providing outstanding professional service whenever my pet has required urgent and unexpected veterinary care and treatment (because that is exactly *why* I purchased a pet insurance policy).
Insurer: Healthy Paws
By: Steph
I love Nationwide Pet Insurance.
Nationwide has really come through when we needed it. The staff are always friendly and helpful, and they have helped more than I ever thought they would. I recommend them to every pet owner I know.
Insurer: Nationwide
By: Angela