Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You made this event easier on us.
Our cat Felix is getting older. He's always been an explorer and an adventurer, but these days he's more content to sit on a lap. This last event was an emergency trip to the local vet as he was very ill. They had to really dig in to see what was wrong because he tends to hide it well. Turns out he had an infection in his digestive track. The vet was stellar, and Nationwide made the claim process very easy for us. It helped to have the policy in place as we were more confident working with the vet to diagnose his problem. His brother died 2 years ago early, and we didn't want that to happen again. Thanks for making this so easy.
Insurer: Nationwide
By: Paul
rip off!
I do not recommend this company. I looked at my auto pay and my policy went from $39 to $50 without any notice. I have been with this company less then a year and they increased my premium 30%. Haven't even made one claim. I called customer service and spoke to Jamie. She advised me that an email was sent 60 days ago to inform me if the increase but never opened.. That's because It was not received . I never delete emails and checked my spam box and NADA!!! I will be searching for a new company and filing a complaint with the BBB!!
Insurer: Healthy Paws
By: Gene
Great service
All interactions with Pets+Us have been very good. Payouts have been quick when required. Would have given a 5 star however we were misinformed about one matter upon signup and I feel in fairness that had to count. Going forward though I expect no issues. Very compassionate representatives.
Insurer: Pets Plus Us
By: Bonnie
Thank you Trupanion
It is easy to make a claim and the response was in a timely manner. Thank you Trupanion
Insurer: Trupanion
By: Nancy
Great customer service
Efficient; great customer support; fair and reliable claims review.
Insurer: Trupanion
By: Barbara
Thank you Trupanion
I signed up using a Vet certificate and a week later our dog got pneumonia. We absolutely did not have the money the animal hospital required for treatment. The word literally is overused these days, but Trupanion literally saved our dog s life. Thank you!
Insurer: Trupanion
By: Brett
Best Pet Insurance - Go Nationwide!
Nationwide's pet insurance service, turnaround time of claims submitted, and their caring for your pet is outstanding! Thank you
Insurer: Nationwide
By: Melitta
Amazing service and coverage!
I was unsure about purchasing insurance for my dogs, but I am so glad I did. My dog suffered 2 torn ACLs within 6 months. Healthy Paws covered the TPLO surgery and 12 weeks of rehab going above and beyond my expectations. I received a follow up call and email from HP checking in on my dog after surgery - AMAZING!
Insurer: Healthy Paws
By: MJ
Great insurance - easy, compassionate, efficient, great coverage
Embrace covered all of our claims with no questions. They provided a form with all of my pet's info on it, that I then provided to my vet. They were fast and efficient in providing reimbursement. They were responsive when I had specific questions about coverage and extremely compassionate when our beloved pet died due to cancer. The coverage was well worth the money and enabled me to make decisions regarding care based on my pets wellbeing without having to think about the expense. In the end it provided a savings.
Insurer: Embrace
By: Sylvia
Not just pet insurance - divorce insurance also
My 8 year old girl, Niki, recently needed TPLO surgery for a ruptured CCL. My fear before Healthy Paws was something like this would happen and I would be all for the surgery, while my husband was telling me it was too expensive. With Healthy Paws this was never a conversation, we only had to make a decision on what type of surgery she would have, not whether we could afford the surgery. Many fights were avoided and my Niki is on her way to recovery. Healthy Paws processed my claim quickly and cleanly and even sent inquiries on Niki's progress, making me feel like they really care about my dog and my family. I highly recommend this company!
Insurer: Healthy Paws
By: Kristy