Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you Trupanion for processing our claims for "Mackie" in two weeks!
We were pleased that Trupanion processed our claims for "Mackie" in two weeks. We had paid $7000 for tests and surgery for Mackie, when a cancerous tumor was found. We were happy to be reimbursed approximately $6000 by Trupanion. Trupanion now has lots more insured pets, than when we purchased health insurance for Mackie five years ago. Our first claim (4 years ago) was processed and reimbursed to us the next day! This time it took two weeks, but we were happy to have our claim paid in two weeks. Trupanion are always very friendly and caring, and we are happy to have them on our side :) You might want to consider adding staff to answer phones, as it is necessary to hold on for 1/2 hour or more. When we purchased insurance five years ago, we could get through to Trupanion on the phone instantly!
Insurer: Trupanion
By: Diane
Best investment we've made so our Tessa Rose can have medical when she needs it.
Very pleased with Tessa Rose's policy; insures that she gets excellent health benefits and coverage whenever she needs it...and we are reimbursed on a timely basis from filing a claim.
Insurer: Nationwide
By: Laura
Comprehensive and speedy service
I couldn’t be happier with Nationwide Pet Insurance. Claims are processed quickly and customer service is excellent.
Insurer: Nationwide
By: Amy
I love Nationwide pet insurance.
Great customer service; fast and efficient.
Insurer: Nationwide
By: Maureen
Cat Cancer at 15 years
My beloved cat of 15 years. Two vets, blood tests etc. Animal cancer clinic for a complete work up. Pet's Best paid all the bills without question. I loved my cat of 15 years and because of Pets Best I was able to have all the tests done at the animal cancer clinic, in addition to seeing 2 vets. I can't imagine how I would have felt if I had her euthanized without having everything possibly done to be sure she could not be cured. I now have my dog insured because of the way Pet's Best took care of me.
Insurer: Pets Best
By: Bruce
More than just pet insurance
I’ve not been a customer for very long and we’ve already had a major injury. Our pit bull puppy tore both cruciate ligaments and needed a very expensive procedure. All of our paperwork was submitted and we were reimbursed within a few days. They’ve even emailed me numerous times asking how she is recovering. This is more than a company, they genuinely care about animals and want to help as much as possible. I can not recommend them enough. Excellent customer service, painless claims, professionalism, and caring employees. Our girl is going to be able to have a better quality of life because of Healthy Paws.
Insurer: Healthy Paws
By: Katharine
Trupanion is a life saver
I can't say enough good things....Trupanion has been there for my little guy...no muss no fuss...just reviewed medical records...payment to me in less than a week after I faxed them a copy of the Vet bill.....and they always thank me for taking care of my fur babys health....I have had them for 3 years and also have my cat insured with them...I feel secure knowing if anything happens, god forbid, Trupanion is there to enable me to provide the care that will be needed. I tell everyone about my experience and I recommend them to everyone who has a beloved pet.
Insurer: Trupanion
By: Susan
TG for Nationwide!
The staff at Nationwide are caring professional people. Always sounding happy and you can tell that they like their jobs! I have not had to call very often as my claims have been handled so efficiently and I have had many claims on my major medical policy as my dog has major health issues. I have had this policy for many years and I always recommend Nationwide to everyone I know who has an animal.
Insurer: Nationwide
By: Barbara
Claims process was a breeze
I cannot begin to say how satisfied I was and thankful that I have had this insurance since they were puppies. It certainly paid off. My boy Kodi tore his ACL and meniscus. Surgery that cost about $4500 only ended up paying my copay and deductible. Claim process was a breeze. Thank you Pets Best!
Insurer: Pets Best
By: Jacqueline
I recommend Pets Best to everyone
i rec commend pets best to all my friends. i think you have phenomenal customer service. I wish the annual fee did not increase so much each year. I wish we could adjust the coverage the policy without creating a new policy.
Insurer: Pets Best
By: Robin