Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Hassle free pet insurance.
Very happy we have Nationwide pet insurance for our 2 dogs and my sons dog. You hope you never have to use insurance but we have had a few high vet bills due to sickness and injuries. Having this insurance saved us thousands over the past two years. Nationwide's online claim form is very easy to fill out and can be emailed to them which expedites the claim. We have had no issues with Nationwide paying claims promptly and correctly. If you love your pets, I would highly recommend Nationwide over other pet insurance options.
Insurer: Nationwide
By: Steve
I wish my human health coverage was as good as Healthy Paws pet insurance!!
I can't tell you how happy I am with your company. I was crushed when I learned that my dog had to have ACL surgery. The people at Healthy Paws are actual real people. They helped every step of the way and checked in on Rocky throughout the process. Even little things like calling back when they said they would, reaching out to my primary vet as well as the surgeon to track down info and records so I didn't have to. Not to mention the coverage! It was exceptional on every level. Thank you so much for taking care of my boy!!
Insurer: Healthy Paws
By: Jeremy
You all are AWESOME!
I cannot thank you all enough. Every time I inquire about our policy the answers are informative and prompt. I have told my coworkers about my experience and I highly recommend they take advantage of this benefit. Scout is doing very well and is making a great recovery. The staff at Gandy Animal Hospital could not be more professional and caring.
Insurer: Nationwide
By: Ellen
Healthy Paws is the best pet health insurance!
Healthy Paws is a wonderful company! I cannot say that about any other insurance companies I have experience with (including human). Lexie, my Dobe has had two surgeries over the past couple of weeks. Healthy Paws is simple to use and payouts are quick. There has been no quibbling over loopholes or legalese. I have been able to concentrate on Lexie’s health, not on how to pay the bills. They are also compassionate, checking with me on how she’s doing. My health insurance had never done this! I find Healthy Paws to be ethical and impressive!
Insurer: Healthy Paws
By: Beth
Healthy Paws is the best pet health insurance!
Healthy Paws is a wonderful company! I cannot say that about any other insurance companies I have experience with (including human). Lexie, my Dobe has had two surgeries over the past couple of weeks. Healthy Paws is simple to use and payouts are quick. There has been no quibbling over loopholes or legalese. I have been able to concentrate on Lexie’s health, not on how to pay the bills. They are also compassionate, checking with me on how she’s doing. My health insurance had never done this! I find Healthy Paws to be ethical and impressive!
Insurer: Healthy Paws
By: Beth
You guys are prompt and agents are friendly and helpful.
Great handling of claims. Like your agents a lot.
Insurer: Nationwide
By: Randy
Great Coverage - Long Waits
I'd like to start by saying that the coverage of this plan is great. It is worth it to have piece of mind in case anything comes up. However the claims process takes a very long time. I tried submitting claims both through the Vetline App, and by fax. Both times, Nationwide told me they never received my claim. Meanwhile significant time had already passed. During another event, my wording was a bit off on one claim. I wasn't made aware until 28 days after I submitted the claim. Therefore I had to submit a new claim, and wait another full 30 days to receive payment. I completely understand waiting 30 days to receive payment, but I wish the claim approvals/denials was faster. I'd like to know within 1 week if my claim had been approved, even if that meant waiting another 3 weeks to get paid.
Insurer: Nationwide
By: Ian
Great
I’m really grateful I got insurance for Zoey. Without it, I would be in serious debt. Thank you for reviewing my claim in a timely manner. My only suggestion would be to update your website and allow for claims to be submitted electronicallly.
Insurer: Nationwide
By: Beverly
ASPCA SERVICE
In all my dealings with ASPCA over the years I have found them to be nothing but professional and courteous. When contacting them they always without fail ask how the pet is doing and give that personal touch. I have no hesitation in recommending them to anyone requiring pet insurance
Insurer: ASPCA
By: Pete
good
great company just takes too long for the claims handling process!
Insurer: Pets Plus Us
By: jen