Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Thankful for Health Insurance
We adopted Max when he was 4 years old. While he is generally healthy, we bought health insurance just in case. Our last dachshund had cancer and having health insurance helped us a lot while she was undergoing treatment. We have used Max's policy to help with wellness care costs and a few more expensive treatments or procedures. I never hesitate to take him to our veterinarian because we know we have financial help through the insurance policy. We definitely will always have health insurance on our pets.
Insurer: Nationwide
By: Rozann
Words cant express my appreciation!
My Cockapoo "Finn" has required 2 major surgeries within 1 year. Healthy Paws has been exemplary in their concern for Finn as well as prompt payment of the claims. I have recommended Healthy Paws to my entire neighborhood and friends at the local dog park. In a perfect world all insurance companies would operate at this superior level. Thank you, again!!
Insurer: Healthy Paws
By: thom
Very Responsiveto Ruffy's Needs
We decided on pet Insurance only after a previous dear pet suffered a tragic illness and death, and we incurred large vet bills. It is a wise choice, especially since we have two very large breed dogs who are very active. Most vet visits are routine visits but then there is that stubborn ear infection or other anomaly that requires a trip to the vet. Nationwide always responds to our claims, and always seems genuinly interested in Ruffy's (and Turk's) wellbeing.
Insurer: Nationwide
By: Pendra
Healthy Paws has the fastest claim processing and the best customer service of the multiple pet insurance companies I've used.
I have had pet insurance policies with 3 other companies and can say that Healthy Paws has BY FAR the best customer service and fastest claim processing of all of them. I have had 2 dogs with cancer, one with an eye injury and a fourth who required a splenectomy and have not had to jump through hoops one time to get a claim processed or been hit with a significant premium increase or had my coverage being changed (reduced) due to a carrier change as I have with other companies. They are definitely worthy of their high ratings!
Insurer: Healthy Paws
By: Melissa
Stella
Stella is doing good. She doesn’t like the vet. Once we got home she was fine. Thank for your concern about her health.
Insurer: Nationwide
By: Cathy
Nationwide is still and always on the Dog's Side!
Nationwide Pet Insurance is only as good as the person on the other end of the telephone and when you call for anything they are the most helpful and professional people you could ever want to encounter. If only my local physician or hospital was a detailed, friendly and prompt as the Nationwide team. My dog Maximus Von Barren Berg (www.maximusgsd.com) is happy and healthy with Nationwide in his side.
Insurer: Nationwide
By: Stephen
Quick and easy form and claim process
My older dog had a sudden stomach bug and had to be hospitalized. After the vet gave the quote I called to double check my coverage since it was my first claim. The response was quick and reassuring. The claim paperwork was seamless and I received my refund in a timely matter. I’m so glad I did my homework picking this plan, it’s exactly what I needed in adopting an older dog. I feel at ease that I have it!
Insurer: Nationwide
By: Julie
There when I needed them.
Nationwide has always been very helpful whenever I've had to call customer service. The reps are nice, the claims are paid in a timely manner, and I've never had cause to raise a fuss about anything. That's something in this day and age.
Insurer: Nationwide
By: Kate
Great customer service!!
Never disappointed. Always prompt and emails are received that keeps me posted on my claim.
Insurer: Nationwide
By: Connie
Why didn't I get such insurance with our previous dogs?!?
The vet help line was great when I needed guidance on what to do with our puppy. The insurance help great with the cost of services. The follow-up is great in making sure she stays healthy.
Insurer: Nationwide
By: Judith