Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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HealthyPaws set an entirely new bar for me when I think about what customer service should be like.
I made a joke the other day about wanting to quit my job and go work at HealthyPaws because my experience with them has been unlike anything I've had with any other company before. Let me tell you about my dog, Maddie. She's only a bit over a year old and she's the happiest, most loving, silly dog I've ever known. She was fully vaccinated; never even a single day late for a shot or a booster. She spoiled rotten and I take every step possible to make sure she is healthy and being taken care of. I noticed she wasn't feeling well so ended up at our regular vet 3 days in a row doing X-rays, ultrasounds and ultimately just getting meds to treat what we suspected to be just a bad upset tummy and bout of diarrhea and nausea. Unfortunately the 4th day she was rushed to the doctor, unresponsive and covered in blood and drool from throwing up all night. After who knows how many tests, my doctor figured out that she had Parvo. Parvo? Yep. My fully vaccinated dog apparently had the worst luck in the world and would spend the next 7 days in puppy ICU/Isolation fighting for her little life, all while I was sitting at home feeling like I'd gotten hit by a train myself. The VCA is expensive; the waiting times are insane; it feels busier than busy every time I'm in there, but when my dog was dying I had the unfortunate pleasure of seeing exactly why all of those not-so-fun parts of visiting them are true. The bills added up....and they added up QUICKLY. I paid few days in a row, but then called HealthyPaws (frantically) to make sure that all of this was something that would even be covered. Not only were they the most compassionate, loving, and kind group of people I've ever spoken with, they also took over EVERYTHING and made sure that all of my reimbursements were sent via FedEx overnight and they called the hospital directly to inquire about being able to pay them directly to take the stress off of my back. Once everything was said and done my dog was home, safe and happy, and HealthyPaws made an epically terrible experience a lot less stressful. I don't think I could possibly say enough good things about my interactions with their employees and the kindness they showed me. I will be a lifelong customer, and a very very happy one.
Insurer: Healthy Paws
By: Sarah
Great and easy to deal with
The company is transparent on coverage and easy to deal with.
Insurer: Pets Plus Us
By: Tara
Good service
The service is great but very slow at processing claims. Would be great if they got a portal as well so clients can check the status of their claims on line.
Insurer: Pets Plus Us
By: Donna
Great insurance for my pet
Wonderful insurance. Handle claims quickly and efficiently.
Insurer: Nationwide
By: Julie
As usual, excellent service-( but wish images on email accepted
As usual excellent service but wish you could still accept email photocopy images to expedite as before...
Insurer: Embrace
By: Marilyn
ASPCA is awesome!
ASPCA provides best coverage at same or lower price than others. They do not hassle you when you file a claim. All claims are processed quickly. They customer service is great. They actually care about your pets. They call to see how your pet is doing after a claim has been filed. I recommend ASPCA to everyone.
Insurer: ASPCA
By: Angeline
Healthy Paws is unsurpassed for friendly service and prompt reimbursement!
We decided to try Healthy Paws in late 2015, when we adopted a rescue dog who had lost one of her legs in a tragic mauling. She subsequently developed some serious health conditions--inflammatory bowel disease, mast cell tumors, and, most recently, encephalitis. Healthy Paws has responded to all of our claims with friendly service and prompt reimbursement. Because of their superior coverage, we have been able to provide Phoebe with the treatment and monitoring she needs. She is thriving, despite her challenges! Healthy Paws has won our loyalty as serial rescuers.
Insurer: Healthy Paws
By: Jennie
So happy I trusted Nationwide
I have never had pet insurance before but something told me this new puppy was accident prone 4 claims later I am delighted with nationwide pet insurance. They pay claims promptly and hassle free. Let’s hooe I don’t need you again!!
Insurer: Nationwide
By: Barbara
The best I could have ever chose!
As a new pet owner honestly I was hesitant on which insurance company to chose. I did my research, read reviews and was referred to Figo. Figo has been VERY VERY understanding and efficient! My puppy was injured a couple of times and it was costly. When I filed my first claim I thought it was going to be a hassle, but Figo made it so easy! The reimbursement was quick! I'm glad I chose Figo!
Insurer: Figo
By: Angelina