Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Trupanion is one of the best decisions I have made for my dog's well being.
I've insured two dogs through Trupanion. Each and every time I've needed help with their healthcare issues Trupanion has responded quickly, professionally and with sympathy as appropriate. I would highly recommend this insurance to anyone who cares about their pet. In addition, I think human insurance carriers could learn something from Trupanion about customer care and service.
Insurer: Trupanion
By: Patty
This is the best insurance,company and customer support!
I live in Telluride Colorado and this is my second Yellow Lab that has used Nationwide. I am extremely impressed with all aspects of this coverage, customer support, on line product, and overall company. I would love to be in a commercial for this product - I highly promote this to anyone when the topic comes up! If you want to do a commercial in one of Americas most beautiful towns and use Bunny (who is georgeous) we would love to do it!!
Insurer: Nationwide
By: Kate
Exceeded my expectations
The entire experience has been great from the beginning. Signing up was simple, the VitusVet app made filling a claim super easy, and my reimbursement came faster than I had expected. So happy I signed up for nationwide pet insurance.
Insurer: Nationwide
By: Heather
Should not do without!
Have used the ASPCA with 4 pets since 2001 and it is GREAT!
Insurer: ASPCA
By: Steve
Wonderful
I feel better having insurance for Tramp. The people at VIP are very friendly and professional. This company is a great. Thank you for caring for Tramp
Insurer: Nationwide
By: Bobbie
Very easy to submit claims
Very good service
Insurer: Nationwide
By: Michael
Quick, Easy & Dependable
I have been very happy with Nationwide! Our pup has been to the vet many times in our short year having him and the claims have been turned around quickly! The text message service has made it simple and FAST! We know he is in good hands and that we can get him checked out without worrying we can't afford the trip.
Insurer: Nationwide
By: Laura
Thank you
Good service, I just wish the process was shorter instead of three weeks every time. Once review is complete the payment is issued quickly. It would be nice to talk to whoever reviews it.
Insurer: Nationwide
By: Keely
Wonderful service
The service was outstanding!
Insurer: Nationwide
By: Barbara
Appreciate the emails after claim is sent from vet & the prompt payment
Love the communication via email. You always keep me posted w/a status of the claim. Payment is prompt & was most helpful when Finn was attacked at the dog park a few years ago. I've recommended Nationwide to several friends.
Insurer: Nationwide
By: Jean-Marie