Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Everything was handled efficiently
Everything was handled efficiently and directly between the veterinarian and Trupanion. Even though I didn t receive coverage for all my submissions, I was well informed as to the reasons why.
Insurer: Trupanion Canada
By: David
claims are done very quickly
claims are done very quickly, staff are very professional and always willing to help you and ask about your pet.
Insurer: Trupanion
By: Ramona
Like the claims process
Just like the way it fast and easy everything you do. thanks
Insurer: Pets Best
By: Pedro
Pleasantly surprised
I was pleasantly surprised how fast my claim was evaluated and approved. Moreover it took only a couple of days to receive the refund check. Thank you, Pets Best!
Insurer: Pets Best
By: Janos
No hassles
Always dry easy and quick. No hassles
Insurer: Pets Best
By: Marita
great service
great service and quick reimbursement
Insurer: Trupanion
By: Vickie
My darling Jewely contracted FIP.
When I'm paying for three of my five I sometimes believe it might be better to save the money; however, my darling Jewely contracted FIP. I was able to give her the care she so desperately needed b/c Customer Service was insured with Trupanion who paid 80%. No amount of dollars could have saved my sweet little girl as FIP is fatal, but I do know Customer Service was given every opportunity until I finally accepted the diagnosis, stop the painful procedures, allowing her to pass in my in the security of her home. I have since rescued two more babies - Ethan (Siamese) and Micah (Ragdoll) and have them both insured with Trupanion.
Insurer: Trupanion
By: Mary
I have recommended trupanion
I have recommended trupanion to every person I talk to lately. We received a free trial of the coverage thinking we would cancel it and set aside money on our own. Luckily almost everyone we talked to about it said they wish they had it or they were glad they had it. We are so glad we listened as we never thought we d be dealing with an issue so early on in Ed s life, and knowing we had coverage we didn't have to make any difficult decisions. The claims process was great. We felt like we were kept up to date and there were no surprises. Thank you so much.
Insurer: Trupanion
By: Kate
Embrace is good
Embrace (so far) has been great! We got insurance when our girl was just a puppy and never really used it until recently when she tore her ACL! I ended up meeting my deductible because of all her care prior to the actual surgery. So the cost of the surgery on my end when everything was said and done was roughly $500! Every time I call, I get a representative almost immediately and I’m never transferred around. I get the answer to my questions from whomever I’m speaking to. All their staff are clearly well trained and have plenty of knowledge about the insurance itself. My payments only went up $20 after her surgery which was awesome because I thought I’d be paying WAY more since they basically paid her whole surgery. If you’re not one to sit on the phone, you can do everything online. It’s super easy and literally explains everything! From claims to coverage to payments! I can honestly say getting pet insurance was the best decision I’ve ever made and when we get another puppy next summer I will be getting her, her own insurance as well! The only downside and this is with all insurance is that whatever happens CAN NOT be a pre-existing condition. When I first sent in the pre qualification claim for her ACL surgery they wanted e v e r y t h i n g to make sure it didn’t happen before we had got the insurance. Get it when they’re young or you’ll be kicking yourself when it’s too late! The claim for her surgery did take a little extra time but that’s because embrace paid the hospital directly - so I can’t really blame them since there was quite a bit of papers to fill out and it was amazing to not have to dish out that cash and have to wait to be paid back! Just another great thing they do direct pay if the vet will agree to it!
Insurer: Embrace
By: Jackie
Quick & easy way for my Alrow to live his best life!
As a Nationwide employee, I'm so thankful to work for employer that values four legged furry children. Arlow's coverage has been nothing but easy and extremely helpful! I know that with the support of Nationwide I can provide the best life for my rescue gentle giant!
Insurer: Nationwide
By: Abby