Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Quick and easy
The claims process was very quick and easy. We received our reimbursement with 2-3 weeks. So far, the service has been as promised.
Insurer: Nationwide
By: Sung
I’m happy with the prompt process of my claim!
Great service!
Insurer: Nationwide
By: Terri
So happy to have pet insurance!
I'm offered Nationwide's pet insurance through my work and I am SO GLAD that I signed my dog, Bowie, up. Within the first 3 months of having Bowie, he's had two surprise visits to the emergency vet: One for a tooth removal and another for a stomach x-ray. It's been a whirlwind, but it's been incredibly helpful to not only have insurance, but Nationwide insurance. Their customer service is excellent, and they make it very easy to check in on pending claims. I do wish that claims could be filed a bit faster. It's taken a month for each of my claims to go through, which can be a bit overwhelming. Still, though, I've had no problems so far. Love it!
Insurer: Nationwide
By: Amanda
Thank goodness for Nationwide Pet!
I have been a policy holder for 3 years now-and have been pleased at every turn. It's a relief to know that my babies are covered and won't put us in the poor house if they get sick or injured. I have had only positive expierences with all Nationwide customer service agents.
Insurer: Nationwide
By: JULIE
Nationwide genuinely cares about my dogs
The communication with Nationwide via timely emails is greatly appreciated!
Insurer: Nationwide
By: Michael
i am pleased with EMBRACE.
I am happy with EMBRACE, they contact me via e-email to keep me posted on the process of the claim.
Insurer: Embrace
By: Rocio
Superb service
I cannot say enough about the quality of service Nationwide has provided while my pet has been ill over the last year. Claims are completed promptly and reliably, and the 24hr vetline has been of tremendous value to me.
Insurer: Nationwide
By: Roxanne
Great coverage at a great price but slow claim repayment
I love the coverage and it is at a wonderful price but even after sending in all medical records it still took around 3 months to get a determination and claim reimbursement. I know since it was my first claim it can take longer to review and process everything however, more communication on the status of the claim would have been appreciated.
Insurer: Nationwide
By: Sierra