Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Amazing company
I'm thankful that I had Trupanion Pet Insurance last month. I lost my dog a few days after getting hit by a car. The vet bills were adding up and in the end I still lost my precious dog. Trupanion was there to help with starting my claims and keeping me posted with the pet portal on the website. They took care of 90% of the bill, which I am so grateful I had the insurance to begin with. You pray that you never need to use it, but when you do-these people who work for Trupanion are amazing. They are pet owners too and even sent me sympathy cards after hearing she passed. Amazing company, excellent staff.....I just cant say thank you enough. THANK YOU TRUPANION!
Insurer: Trupanion
By: Jill
Thorough
I have used Nationwide for several years. I am so glad I have it to take care of my dog. This year seemed to be the year we really needed their help. From a back injury, to some type of problem causing major irrigation to his face - they have been there to support us. It is very easy to file a claim on-line or through the mail. Usually within ten days, we have notification of coverage. I would highly suggest Nationwide Pet Insurance for your pet.
Insurer: Nationwide
By: Leslie
Excellent pet insurance!
Highly recommend Healthy Paws. No questions or delays in processing claims. Reimbursements were received within a few weeks.
Insurer: Healthy Paws
By: Carol
Everything was handled efficiently
Everything was handled efficiently and directly between the veterinarian and Trupanion. Even though I didn t receive coverage for all my submissions, I was well informed as to the reasons why.
Insurer: Trupanion Canada
By: David
claims are done very quickly
claims are done very quickly, staff are very professional and always willing to help you and ask about your pet.
Insurer: Trupanion
By: Ramona
Like the claims process
Just like the way it fast and easy everything you do. thanks
Insurer: Pets Best
By: Pedro
Pleasantly surprised
I was pleasantly surprised how fast my claim was evaluated and approved. Moreover it took only a couple of days to receive the refund check. Thank you, Pets Best!
Insurer: Pets Best
By: Janos
No hassles
Always dry easy and quick. No hassles
Insurer: Pets Best
By: Marita
great service
great service and quick reimbursement
Insurer: Trupanion
By: Vickie
My darling Jewely contracted FIP.
When I'm paying for three of my five I sometimes believe it might be better to save the money; however, my darling Jewely contracted FIP. I was able to give her the care she so desperately needed b/c Customer Service was insured with Trupanion who paid 80%. No amount of dollars could have saved my sweet little girl as FIP is fatal, but I do know Customer Service was given every opportunity until I finally accepted the diagnosis, stop the painful procedures, allowing her to pass in my in the security of her home. I have since rescued two more babies - Ethan (Siamese) and Micah (Ragdoll) and have them both insured with Trupanion.
Insurer: Trupanion
By: Mary