Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Should have covered ear testing
We are about to go into our third year with Nationwide and you have never paid for one ear claim. With my renewal docs for 2018 I received an addendum that ear infections would be covered if Charlie went one year without an ear infection (which he did). He was seen on 10/13/18 and had an ear check and cytology which came back Negative for an infection yet you denied the claim.
Insurer: Nationwide
By: Amy
Always get excellent service and support
My experience with Nationwide pet insurance has always been outstanding. The people I speak to genuinely care about my pets and are always helpful and supportive, and pay claims in a timely manner. I highly recommend Nationwide to anybody with a cat or a dog.
Insurer: Nationwide
By: Beverly
LOVE Nationwide
We recently got a Rottweiler puppy and of course he needed up to date shots and well pet visit. Nationwide stood by the underwriting and covered the entire visit. A few weeks later he had to return for his last set of shots. We submitted the claim, are waiting to here back. If our 2nd experience is anything like our firs, we remain very satisfied. The only issue I had was initially I did not attach an "invoice". I was notified by Nationwide regarding my missing documentation. I then faxed my invoice, and received an email stating they had received it. A couple of weeks later, I received a letter in the mail, stating my claim was denied because I failed to include the invoice. I called immediately and the rep told me they had indeed received my invoice, and she did not know why I was sent a letter saying they had not. In a couple of weeks, it was rectified and I received my check in the mail.
Insurer: Nationwide
By: Celestine
Happy to have pet insurance
Overall this pet insurance is a good value if you take advantage of the wellness benefits. Claims are processed in a reasonable amount of time and customer service has been prompt on the phone when I have used it. The only issue I have had was an email I sent with a request about coverage was ignored and never addressed. I purchased a year's worth of flea/tick medicine because my dog ran out. The purchase date fell into the previous year and I had already used the benefit for that policy period so I requested to use the benefit for the current policy period since that is when the dog will primarily be using the medicine. No answer to my question. Basically request denied.
Insurer: Nationwide
By: Megan
Everything is great so far with the coverage
Hi, the service is really easy to use and everything has been great. Thank you
Insurer: Nationwide
By: Sharon
Cami is feeling MUCH better.
Cami is back to playing ball and frisbee and continues to do more with her leg each week. I'm really happy with my insurance experience and I will definitely renew for next year. You paid me within the guidelines that you promised and it was pretty seamless. This is my first dog in nearly 20 years (we've had many cats) and I have never purchased insurance for my pets before. What a great introduction to pet insurance!! Thank you for everything and Cami says thanks,too!
Insurer: Nationwide
By: Linda
Better understanding of coverage
I called this morning to try to better understand what type of coverage I will have should I proceed with a treatment for my cat (Hyperthyroidism). When I specifically inquired about the I-131 treatment, the ph representative could not confirm or deny the coverage, kept misunderstanding my questions, and only when she did (after I explained several times), she yet again would not say what type of plan or reimbursement I will be receiving. As a customer, how can I decide what level of financial responsibility I am willing to incur if no clarity is given about coverage? I was not asking to have a claim pre-approved, all I was asking was for a better understanding of my plan. This experience has truly given me the desire to cancel it altogether!
Insurer: Nationwide
By: Betina
So, so very thankful I bought this policy
We have had multiple issues with our 2 1/2 yr old Hank, ranging from TPLO surgery for torn ACL/CCL to choking because of ingesting unknown substance to allergic reaction to plate from TPLO (causing multilple infections) and then plate removal. These ranged in cost from over $4000 (TPLO), $1500 (plate removal) to several hundred for various xray, etc. All these occurred in less than 10 months. I have NOT waited more than 2 weeks for ANY re-imbursement. And all have been fully what I calculated. I can only guess for those not having the same results that perhaps their vet did not complete all the paperwork properly. Once our vet filled out initial paperwork, following claims were so simple to complete. I could not be happier with Embrace. I am SO thankful we took out the policy when our dogs were healthy!
Insurer: Embrace
By: Nancy
excellent coverage in a timely manner
Nationwide has been great with everything that has been going on with my sick dog. They pay in a timely manner and are very helpful if you need to speak with someone.
Insurer: Nationwide
By: Jenifer
You execute on everything you say you will
You’re service has been excellent for my dog and you process all paperwork in a timely manner. It could be faster but it’s always done.
Insurer: Nationwide
By: Mark