Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank goodness I have insurance to help with medical needs.
I am very lucky to have your insurance and been able to get help paying for medical coverage. I just lost my 12 year old Newf who was never sick until just before her death. So I did not have many medical bills with her during her life time. However, my Sam has had every illness one can believe possible. Luckily the insurance has been able to help me cover the medical bills. Thank you.
Insurer: Nationwide
By: Angela
Your the BEST !!
We would recommend you , thank you so much.
Insurer: Nationwide
By: yvonne
So relieved and thankful that I am covered under Nationwide!
My 3 year old Lab recently had an oral mass removed which came back from Pathology as an aggressive and locally invasive tumor, which was absolutely devastating news. I was referred to Oncology which was very stressful, but I knew that I was covered under Nationwide so I didn't have to stress the about the financial aspect of the next steps. Every claim I have submitted has been reimbursed according to the contract terms and I have never had any problems with my reimbursements. Once, Nationwide did delay the processing, saying more time was needed, but that would be the only time where I felt processing of the claim was slow. I always recommend Nationwide to others who get new family pets. I would not have ever expected to be seeing an Oncologist at age 3 - I went back and thanked the neighbor who recommended me to Nationwide.
Insurer: Nationwide
By: Karen
Very responsive
Service was very responsive
Insurer: Nationwide
By: Lynn
Best Dog Insurance Around
I've compared Pets Best with all the other dog insurances I could locate and they came out on top. Very pleased with their reviews and quick turn-around. Very courteous if you have any questions. I've been with them for about 3 years now and I would not change. Their service is awesome!
Insurer: Pets Best
By: Marge
Amazing support for TPLO Operation in Dog
Our 2 year old rescue pup needed double knee surgery (torn CCL on both back legs) and had TPLO operation. Nationwide made it so easy to go ahead with surgery as they reassured us we were covered at 90% for the full cost. We then were equally delighted to learn the physio therapy after care was covered under our insurance. There was no lengthy discussions or documents to submit the claim - one simple form - and 4 weeks later, our check arrived for the operation (almost $7000). Everyone at Nationwide has been so easy to work with and helpful. Our dog is almost at the end of his recovery period and is doing great. We are so very grateful for our insurance cover as not only did it provide comfort and peace of mind to know we could give our loved dog the best care possible, but we have a much happier, engaged dog since surgery. He knows we have been able to look after him so well. I could not recommend Nationwide highly enough and have been telling all our friends to come to you!
Insurer: Nationwide
By: Inga
The perfect pet insurance
We had to have emergency surgery for our cat, it was a very stressful time and very expensive. We were able to just take a photo of the receipt at the counter and submit the claim before we even got back from the vet. Amazing service and amazing app.
Insurer: Healthy Paws
By: Joe
Very happy with this company
I am very happy with this Insurance. Once I submitted the claim within 2 days received an email stating that they had received my claim, and received my check in approx 2-3 weeks.
Insurer: Nationwide
By: Linda
Nationwide is always there for me
I've been using Nationwide to insure my dog Minhoca, and it was a great choice! Nationwide is always there for me when I need, they offer great coverage, no bureaucracy, and I can relax knowing that Minhoca is insured in case something bad happens with her. I have no complaints!
Insurer: Nationwide
By: Beto
Great Pet Insurance
My experience with Healthy Paws has been very positive. I have a diabetic dog who had surgery to remove a tumor and also cataract surgery. Submitting claims has been very easy to do on their website, and they reimbursed me in less than a week for all the claims that have been made. I highly recommend this to anyone who want comprehensive coverage and a positive experience with pet insurance
Insurer: Healthy Paws
By: Chris