Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Awesome superior customer service
Friendly knowledgeable customer service with excellent response time, overall I have been a customer for 4 years and my claims have been handled well.
Insurer: Pets Best
By: Paul
Awesome superior customer service
Friendly knowledgeable customer service with excellent response time, overall I have been a customer for 4 years and my claims have been handled well.
Insurer: Pets Best
By: Paul
Great insurance but deductibles a bit high.
Great job of helping us get Dolly the care she needed after she broke her left front leg.
Insurer: Nationwide
By: Rick
Great service, prompt reimbursement
Used both the 24hr vet line as well as the insurance claims. The 24hr vet line is the one that recommended I take my pup in and I am glad I did. He is doing great now and the reimbursement after was rather quick as well. My only recommendation would be if the claims could be submitted directly on their website. Instead today you need to print out a pre-filled claim form, complete it, scan everything in and email it over for submission. Not too bad, it could certainly be made easier by letting us submit directly on the website or through an App (take pictures of the invoices to upload). Overall a good experience, only con is the submission process for claims could be a tad bit easier.
Insurer: Nationwide
By: Thomas
We are very pleased with Nationwide.
We are very please with all of the services that Nationwide provides.
Insurer: Nationwide
By: Lillian
Compassionate Coverage
I was so thankful for my Nationwide pet insurance coverage during one of my cat's recent dental procedures to address the effects of dental disease and tooth extraction. Anytime our pets have medical issues, financial coverage is the last thing you want to think about. I've been a Nationwide pet insurance customer for nearly 6 years and never had to file a larger claim. The filing process was quick, easy, and the benefits covered nearly all of the procedure costs. I was so relieved to be able to focus on my kitty's healing and recovery and appreciated the follow up note from Nationwide to check on her medical status a few weeks after the procedure.
Insurer: Nationwide
By: Keely
You guys are great!
Thank you for always being responsive and caring for my dog, Riggins! I greatly appreciate it.. keep up the good work!
Insurer: Nationwide
By: Brian
The best insurance going
We have had your insurance for about 3 years now and couldn't be happier with you your promptness with claims is great we recommend you to everyone
Insurer: Nationwide
By: Dwight
Incredible Service
We are so grateful we have trupanion. Pet insurance can save you from a financial crises. We are so grateful this Christmas we didn’t have to decide between saving our dog or getting our kids Christmas presents. Thank you trupanion! Your service is incredible
Insurer: Trupanion
By: Julia
A satisfied customer
I was very pleased with Nationwide's electronic system for filing medical claims, reimbursements, and explanations of coverage. Nationwide was expeditious and clear in its responses to my questions, as well.
Insurer: Nationwide
By: John