Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Pleased with Embrace Pet Insurance
I have had Embrace for almost 2 years for both of my dogs and have been very pleased. All of my claims have been processed promptly and their customer service is superb.
Insurer: Embrace
By: Diane
Excellent
Decent claims response, but within disclosed time period. No hassles. Excellent service.
Insurer: Nationwide
By: David
Claims take a bit long to process
I am pleased with the benefits and customer care. My only minor complaint is that most if not all of my claims have taken the maximum 30 days to pay out. I wish there was a quicker turn around.
Insurer: Nationwide
By: Maria
Awesome
You guys have gone above and beyond with our dog ... Martini!! She has had and still has a long haul but you guys have helped so much along the way! When you’re pet is sick it’s very stressful!!! You ease some of that burden! We recommend you to everyone we talk too!! ❤️❤️❤️❤️
Insurer: Trupanion Canada
By: Karen
EXCELLENT COMPANY
Developing a relationship with HealthyPaws for our two labs, 2 and 10 yrs. old, has been one of the best decisions we ever made! I have NEVER experienced such gracious and professional interactions with providers! And their kindness, interest, patience, and attention to detail is beyond words. The efficiency of processing claims is excellent. We are so grateful for HealthyPaws.
Insurer: Healthy Paws
By: MF
They are fantastic.
I have had to use them two times this year and each time they were fantastic. What is really impressive is the speed they took care of my claims.
Insurer: Embrace
By: Joseph
The claims process was so easy
The claims process was so easy! I'm very satisfied with everything and I'm glad that I chose Pets Best as my insurance carrier for our fur baby.
Insurer: Pets Best
By: Joseph
I highly recommend
I simply Can't tell enough pet owners about Trupanion! I'm extremely impressed at how quickly claims are paid and the customer service is top notch! I highly recommend any pet owner getting Trupanion.
Insurer: Trupanion
By: Dayna
Super friendly during a difficult time
Super friendly during a difficult time and really understood my financial concerns. Fast payment and just so surprisingly easy. Made me feel GOOD about the extra monthly expense for pet insurance. Thank you!!
Insurer: Trupanion
By: David