Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great Service
This survey only allows for the identification of one dog. I have three, a 13 week-old male Shih-Tzu, a 2 year-old female Shorkie, and a 9 year-old female Black Lab. It is the Lab I identified. I have coverage for all three dogs, the two smallest have a 90% plan, the Lab a 70% plan. I have had to rely on this insurance on several occasions and I would recommend it to anyone. You never know when you will need it and good veterinary care doesn't come cheap, especially emergency care. Service is excellent, the Customer Service Reps are outstanding and the on-line claims process is a breeze. I 100% recommend this insurance.
Insurer: ASPCA
By: Michael
Great Service
Healthy Paws is great! They are kind and caring and very expedient is honoring claims! couldn't be happier!!!
Insurer: Healthy Paws
By: Lucia
Trupanion is Excellent!
More than seven years ago I researched health insurance plans for our Standard Manchester Terrier even before we acquired her as a new puppy. As it quickly appeared to stand out above the other companies at that time, we promptly registered with Trupanion. As it turned out, we did require coverage for our dear Luna’s few, mostly chronic, health issues that emerged over the years. We have found that our expectations have been exceeded continuously by Trupanion. Trupanion has not only assisted us to ease our expenses significantly for veterinary care, but has done so in the most positive, kind and helpful manner, whether in emails or by phone. When a claim is submitted on line, which is simple to do, the response by Trupanion is amazing both in its being immediate and also in being completely explanatory about the details of coverage for the particular claim. We are kept informed clearly and fully about every step in the claim process. We have found that Trupanion’s calculations are always accurate, and that the claim payments are very prompt and without any wrangling. Support from Trupanion is a different experience in contrast to dealing with other (non-pet) insurance companies. Trupanion has even made suggestions to us about the way to be sure we get the full coverage for our premium, and more than once we have been surprised by Trupanion providing benefits that we missed seeing in the necessary “small print” in our contract! Having needed to submit many claims and to meet a few, serious, condition-specific deductible limits over the past seven years, we must rate Trupanion as 10 stars out of a possible 10, with no reservations at all. As two pensioners on a limited income and being on the verge of 80 years old, we firmly believe that the monthly premium we pay to Trupanion for insurance coverage for our loved pet is well worth every dollar. Several times over the past years I have praised Trupanion to our veterinary service and, in some detail, have highly recommended this company to acquaintances met in the local dog park and on daily walks. We are obviously very grateful to Trupanion for its always supportive words and ongoing financial assistance with keeping our loved companion energetically alive and in as good health as possible. Farrell Hannah, Coquitlam BC.
Insurer: Trupanion Canada
By: Farrell
Very glad to have chosen Healthy Paws
When one of our cats suddenly got seriously ill and had to be hospitalized we realized how lucky we were to have had our cats insured with Healthy Paws. Their claims process is very clear and simple, their response, processing and reimbursement fast and explained in a detailed report, and their customer service is excellent. They followed up and showed real concern for our cat's health and recovery. We're just relieved to know that when we and our cats really need them they are there for us!
Insurer: Healthy Paws
By: Denise
Misdiagnosis
Nationwide states that my dog has a pre-existing condition which is not true. Every time he’s had gastro/stomach/vomiting issues, it’s all been from completely different reasons.
Insurer: Nationwide
By: Michelle
Trupanion is excellent! Very efficient!
Excellent, timely processing of claims. Knowledgeable staff. All my questions were answered.
Insurer: Trupanion
By: Nancy
Excellent customer service
Very helpful & understanding Excellent customer service
Insurer: AKC
By: Sophia
Kind customer service
The pet insurance specialists are always so helpful and kind! I am very appreciative of this each time I call, and each time I know I need to call. I have no anxiety about having to call because I know I will be treated with respect and kindness
Insurer: AKC
By: Laurie