Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Nationwide Pet Insurance has great customer service
We are very pleased with Nationwide Pet Insurance.
Insurer: Nationwide
By: Susan
Reliable Insurance
We have two Labrador Retrievers that we have had insured since they were eight weeks old. They are now 12 years old. We have been extremely happy with VPI/Nationwide. They are very fair and reliable. We would definitely recommend this company to anyone.
Insurer: Nationwide
By: Judy
Love Nationwide Insurance
Nationwide insurance has been fantastic. Their customer service is great and their coverage is amazing. I am so thankful that I have this insurance with a cat who is very sick.
Insurer: Nationwide
By: Christina
My experience with claim filing, processing and customer service has been excellent!
So far, my experience with coverage, claim filing/processing and customer service has been excellent! Keep up the good work!
Insurer: Nationwide
By: Nedenia
Thank goodness for nationwide.
Nationwide is an excellent pet insurance company. The agents answer questions and are knowledgeable. I’ve never had a problem and I have 2 dogs.
Insurer: Nationwide
By: Marcia
Wonderful
Nationwide has the best benefits going and when I call customer service they are wonderful
Insurer: Nationwide
By: Stephanie
Unreasonably strict waiting period has cost me thousands
I applied for pet insurance the day I filled out the adoption contract for my newly adopted rescue dog. A mandatory 14-day waiting period was enacted before my policy would be activated. Approx. 25 hours prior to the activation date, my dog experienced a non-volvulus bloating episode, which was not covered, but worse - prompted “gastritis” to be considered pre-existing condition on my pet’s policy. This bloat episode was an emergency, not a pre-existing condition I was trying to sneak into the covered conditions in this policy. I had adopted this dog < 2 weeks prior and could not have purchased a policy any sooner than that day. This was purely a case of bad luck. However, my dog has since had continued GI issues, and none of it is covered due to “gastritis” (such a broad term) being considered a pre-existing condition. I pleaded my case to Nationwide and there was no reasoning with them, no flexibility on their side, nothing- it is still considered a pre-existing condition. I’ve since spent thousands of dollars in vet bills on my dog due to this and am still paying premium costs on top of it in order to maintain my policy. I’m incredibly disappointed about my experience, and feel genuinely unsupported by Nationwide. I make sure to tell everyone I discuss this with to avoid Nationwide insurance for their pets.
Insurer: Nationwide
By: Katie
Fast and prompt
I was pleased with the fast response time and I would recommend it to others
Insurer: Nationwide
By: Karen
Everyone is very helpful
Everyone is very helpful, patient and professional. They will go to all lengths in order to resolve any issues or questions I may have.
Insurer: Trupanion
By: Peter
Trupanion's representatives are ALWAYS helpful.
I chose score 10 because Trupanion's representatives are ALWAYS helpful. knowledgeable and polite. And because claims processing is prompt and accurate. I do recommend Trupanion to all my friends and family!
Insurer: Trupanion
By: Pat