Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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You really do care about the health & happiness of our animals.
Your claims service is prompt & fair. You explain the acceptance or rejection of charges in a clear & concise manner. Keep up the good work, Clebe & Lucy (Woof Woof)
Insurer: Nationwide
By: Clebe
Efficiency
Nationwide has handled my claims in a quick and efficient manner. Communication is very good explaining the progress of my claims. Would recommend them again and again.
Insurer: Nationwide
By: William
Excelent
Great service since I called for information on how to get the insurance for Tex. Fast response when claims were submitted. Really good service and better agents at the other side of the line
Insurer: Nationwide
By: Ana
Awesome job!
Nationwide is the best! Quick return on claims and always helpful!
Insurer: Nationwide
By: Jackie
Slow...
Once you submit the claim, it literally takes forever to be processed and get the check! It shouldn’t take that long to process the claim and cut a check. We have been customers since 2009 and it has slowly gotten so much worse with response time!
Insurer: Nationwide
By: Kelli
I would and have recommended Nationwide per insurance.
I would 100% recommend Nationwide pet insurance to other pet owners. After filing my first major claim, and seeing the results I must say I was very impressed. Very easy process.
Insurer: Nationwide
By: Erin
Worth it!
Our insurance for Winnie has been so worth it! I love how I can file my claim on the Vitus Vet and everything is completed in a timely manner.
Insurer: Nationwide
By: Rebecca
Paid for itself within a week of my policy being active
Right after her policy became active, our beagle had a blockage in her stomach which required her to be hospitalized/monitored for a few days. Knowing that we had nationwide made me feel confident in ensuring she had the best care regardless of cost. My biggest fear in purchasing health insurance was that agencies would skirt around assuming the costs, but almost everything on her bill was covered. I wish we had more communication during the review process, but once we were informed about which expenses were reimbursed we were quickly paid. The entire review process/payment took about 5 weeks.
Insurer: Nationwide
By: Justine
Great insurance policy but..........
Great coverage and no hassle insurance payments via electronic deposit....however the time to process payments has drastically gone up, customer service provides scripted responses that no update for payments can be provided till 30 days are over, now the payments take 30 days, at least to come in.
Insurer: Nationwide
By: arjun
Very impressed and happy with Pets Best
I've only had the insurance a little over a week and already used the wellness plan for a neutering, microchip and heartworm test. They reimbursed me with the exact amounts the plan described, through direct deposit in 3 business days. The Pets Best iPhone app works great. I did everything within the app, I submitted my claim, added my dogs photo, and you can update any pet or owner info with it. So far I'm very happy with the insurance.
Insurer: Pets Best
By: Mike