Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Dependable and great service
So glad we chose Nationwide, they have been there for us with all Spikes problems
Insurer: Nationwide
By: Susan
The Best
Y all are always so fast and efficiency with the claims. Thanks for all y'all do
Insurer: Embrace
By: Kim
Great service.
I am very pleased with the overall service and quick response time.
Insurer: Nationwide
By: Just
Healthy Paws is Highly Recommended
This is a premiere insurance company with extraordinary customer service. When our beloved hound dog was diagnosed with kidney failure and we rushing him to the hospital, it was very comforting to know that Healthy Paws was with us. This allowed us to focus on treating him while he remained in the hospital for 7 days. Healthy Paws paid the substantial claim within 7 days! Important backstory: we switched to Healthy Paws because the prior pet insurance we had failed to pay the claims of our neighbor. Even if you currently have pet insurance, switch to Healthy Paws.
Insurer: Healthy Paws
By: Chris
It took two months
It took two months for Trupanion to approve our claim. Three ignored emails. I hope things go more smooth in the future.
Insurer: Trupanion
By: Kristina
Very friendly
Very friendly & patient representatives. Kindly answered questions.
Insurer: Trupanion
By: Joy
Very prompt
I'm very pleased with my interaction with Pets Best. They were very prompt, more prompt than I was in filing a claim!
Insurer: Pets Best
By: Kathy
2 months to approve claim
It took two months for Trupanion to approve our claim. Three ignored emails. I hope things go more smooth in the future.
Insurer: Trupanion
By: Kristina
Healthy Paws saved my puppy and my wallet!
I adopted a wonderful husky puppy in June in which I immediately enrolled her at Healthy Paws after friends had recommended it to me. Recently I found out that my sweet girl has issues in her back knees and would need surgery to correct them if she had any hope of being able to run and play like a normal dog. She has now undergone 2 knee surgery's in the last month and Healthy Paw has been incredible and a life saver for me financially. They have been very kind and caring and have processed my claims smoothly and quickly. I am SO incredibly thankful for her insurance coverage and would highly recommend!
Insurer: Healthy Paws
By: Grace
Nationwide Pet Insurance Is Phenomenal!!!
My experience with Nationwide has been seamless for 95% of the claims that I have submitted. I would recommend them for any pet owner.
Insurer: Nationwide
By: Brian